Review Time
They have an automatically checked box for their 14-day trial that turns into a $40 monthly subscription, placed directly beneath the reviews. It's easy to miss if you don't scroll all the way down, but who would think to do that? They present upsells before reaching the payment area, which you can choose to add, but the $40 monthly VIP subscription is hidden in a spot that's hard to notice, and they mark you as subscribed. This seems designed to trap you into a subscription you never agreed to, along with a 14-day trial that you are completely unaware of.
I reviewed my account after noticing repeated payments, and it turned out to be these unscrupulous individuals. There was no valid contract, just continuous withdrawals from my account. I disputed the charges, blocked them, and obtained a new card. My bank also reported the issue to the authorities and connected me with someone from law enforcement. I've reached out to my attorney as well. I strongly dislike companies that exploit individuals, and I will pursue this matter rigorously.
I reviewed my account after noticing unexpected payments, and it turned out these unethical individuals were behind it. There was no legitimate contract; they continuously withdrew money from my account. I disputed these transactions and blocked them, even getting a new card. My bank contacted law enforcement, filed a report, and connected me with someone from federal authorities. I've also consulted my lawyer. Companies like this that exploit people infuriate me, and I will pursue this matter relentlessly.
I received my rings today, and the quality was far from what was advertised. The two rings didn’t match, were oddly shaped, and the box wouldn’t close after being opened. The entire product felt cheap and was completely different from the photos. Additionally, there was a hidden $39.99 subscription fee at checkout. If you overlook the tiny pre-checked box, you'll be charged automatically. This is misleading and made me question the company's practices. To their credit, they refunded the $39.99 immediately, which is why I'm giving two stars instead of one. I'm also expecting a full refund for the rings since I plan to return them; they’re unusable in their current condition. I hope the customer service will handle this properly. Overall, this experience has been a series of disappointments, and I won't order from this company again.
I experienced what many of you have described! However, I caught the issue within three weeks of receiving the ring. It’s a beautiful piece to me, but I noticed charges I was unaware of (reading your comments prompted me to check my account). I contacted customer service, and the representative canceled the VIP membership, initially offering a $20 refund, but after discussing the situation further, they refunded the full $39.99. Now, I’m just waiting for the 3-10 days to see if it appears back on my card. The representative was pleasant, though!
I received my ring; it's okay, but they keep attempting to charge me repeatedly. My bank is now pursuing them for fraud. Update: As of today, they have addressed the issue and resolved it. I was informed that purchasing the item enrolls you in a club (read the purchase agreement carefully). I’m unsure if this includes future jewelry pieces. So far, I like my ring; it has a delicate band and a beautiful sparkle.
I ordered a ring and was charged, which was expected. Then I noticed a random charge for $39.99, which I disputed with my bank. Thankfully, that charge didn't go through completely, and they canceled it. However, I had to cancel my card as well. The hassle of updating all my accounts with a new card is overwhelming. At least I received the ring I ordered, but this situation is frustrating.
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