Review Time
Don't bother applying for a mortgage or remortgage with Aldermore unless you have about a year to spare. No joke! Valuations run out, signed docs out of date and still dribbling on like we've all got all the time in the world. Free legals? Ha ha! You pay it in interest when you can't get off an expensive mortgage rate instead. ELEVEN months since applying and still not completed. Basically don't bother!!
Not That Impressed So FarIn Late September I called them to start the process of moving my Mums matured ISA at another bank to them. A letter with POA form dated 1st Ictober arrived in mid October saying that I had 14 days from the date of the letter to respond. I immediately filled out the form and enclosed all the required documents. Almost a further two weeks on I get a letter saying they need proof of my Mums loss of capacity plus a copy of a bank statement to prove that my Mums bank account is hers - which they could have easily checked or asked for at the outset. First impressions are not that great a one feels that they are not that interested in taking on new savers. Emailed documents and they responded saying they needed them by post. After more than 5 weeks have given up on Aldermore. - their customer service lacks any focus. Managed to get a similar account running online within just FOUR DAYS with Nationwide including sorting out all the POA stuff.
My overall experience is very good. I find their savings and cash ISA rates very competitive and I have now been saving with them for around 5 years and no issues.The only reason I haven't given 5 stars is the setting up of the account and transfer of money just feels a little 'clunky' at the beginning.
Promised better interest rates on maturity of my cash ISA but the 1 year rate was the same as for ANY customer. Rates for 2 and 3 year cash ISAs were 0.01% higher (that would be an extra £1 per annum based on a balance of £10,000) but those longer fix accounts had interest rates that were uncompetitive in the general market place anyway. Aldermore do not agree that this is misleading - I do, so have moved to another financial institution. Oh, and so has my wife. I’m sure that our combined 6 figure sum will not make any difference to Aldermore but I am happy to move on and seek an ethical financial institution, if one actually exists; if not I will move on again. For existing customers, just make sure that the interest rate that you sign up to is competitive and better than Aldermore are offering any Tom, D**k or Harry when they claim it is better. Bye bye Aldermore.Update 18 Nov 2025. Following their request I supplied contact details. They contacted me by telephone and agreed that my review was fair and truthful !!
Just transferred a Cash ISA from another Bank to Aldermore. Started the process on Monday and all complete on Thursday. Both Aldermore and, I have to say, the transferring bank conducted the process seamlessly and I was kept informed at each stage. To say I am impressed is an understatement.
Trustpilot took down my recent 5 star review of Aldermore. They said they would put it back up if I showed them proof of my transaction with them and some very personal information. This I will not do. I still rate Alermore 5 stars.
Impossible to access my savings account. Endless layers of difficult security, and finally an absolutely unreadable PIN sent through the post ! Nowhere nearly as good access as any other main bank you could name - far too complex and time-consuming, so am going to close it and put the money in an online account with easier access. A really rubbish arrangement, not thought through or customer-friendly at all.
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We launched Aldermore in 2009 to help those with ideas, big or small, with the courage to take their own paths.
From farmers to freelancers, our specialist lending and savings accounts can give you the support you need to help make things happen. We are here for those with ambition, because your success is our success.
We call it banking for the bold.
To get in touch, follow this link:
www.aldermore.co.uk/help-centre/contact-us
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