Review Time
I had to obtain some information from the Aldermore (at the request of a solicitor) regarding some cash I was lending one of my children in order to help with a house purchase. I thought this information would be difficult to get, but Josh at Aldermore was so helpful and provided everything I needed. Extra information was sent to me by post a week later and the solicitor was satisfied with the information given. Thank you Josh!
I spoke with Rebekah at Aldermore regarding my mortgage account and wanted to leave positive feedback for her support.She was clear, calm, and genuinely helpful, took the time to understand my situation, and explained my options transparently. She followed through exactly as promised, including sending a clear summary email, which I requested.I especially appreciated being offered continuity of contact so I didn’t have to repeat myself. Excellent customer service.
I've used Aldermore for years now and thought it's about time for a review.I've had savings and ISAs with Aldermore, they are some of the best rates around.This week i decided to fix an ISA for 3 years with the best rate available. As an existing customer it was easy to open and took seconds to move money from my existing Aldermore ISA to the new account. The external transfer will of course take longer.Due to Aldermores great rates, a few years ago I decided to open accounts for my late mother as an attorney, this was also very easy to do.Sadly she passed away recently, but the help received from Aldermore to gather the information required for the IHT forms was second to none.I'd definitely recomment Aldermore.
A long a rather convoluted phone call with them this morning but the lady who dealt with our request (Claire) was brilliant..patient and helpful..service of this high standard means we continue, after more than 13 years now, to be very satisfied customers.
I would give less than 1 star if I could. Having become too ill to work, which completely undermined my financial planning, I attempted to access funds in a fixed-term account (1 year). An application for an ill-health pension from my employer is taking way longer than their set out standards, which does not help circumstances. I have had no income since Feb ‘25 and am 100% reliable on my partner for support. Currently, I owe a lot of money to them, which I really needed to repay as I’m now affecting their financial arrangements. The conditions for withdrawal under such circumstances, are ‘exceptional circumstances’ and at the bank’s discretion. Be warned. Don’t put money into a fixed rate account if there is any possibility you may need it (though dying might be okay with this bank). Seemingly, they created a false narrative around my circumstances. I got a sense as part of their evidence they googled me! The whole process has been incredibly intrusive. Sure, I may not have helped myself being a bit naive. When asked what the money is for, I did interpret the question along the lines of ‘fraud/money laundering’ and stated what my partner was using the money for, rather than stating I was repaying a debt and trying to get on a financially liquid footing. Other banks have taken me at my word in comparison, which has made Aldermore a complete outlier in my experience. Truly a bank that lacks compassion.
We have spent hours trying to use this web site. At the end of a fixed interest deal the only way to reinvest is via the online account.Customer services cannot help, even though the advisor helping us asked a supervisor if she could take a telephone instruction. She was told NO it had to be done via our online account.We will withdraw all funds from Aldermore.
As a mortgage broker you expect an application system to work first time. That's never the experience with Aldermore's application system. It crashes or refers for no reason. Furthermore the way they ask you to break down the client's portfolio into personally owned single units, and HMOs owned in limited company is so user un-friendly it's unreal. Then you phone up to see if your portfolio information saved and if they can push the refer through. You are 'first in the queue' but still have to wait for ten minutes. All in all lots of improvements that can be made.
Aldermore are not the largest bank but maybe this provides them with their ability to respond quickly to calls. Staff are helpful and friendly and for today's market are outstanding .Compared to the bigger banks eg NatWest who are appalling, they shine out as customer caring .They do not have an app at the time of writing, but this must be on the way.A pleasure to deal with away from the " we are it" mentality of so many.
I have had savings with Aldermore for a number of years now. I have had reason to contact their telephone helpline over the last two weeks (having the ability to contact a real person these days is great). On both occassions I spoke with Hassan who dealt with my issue very clearly and quickly.
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We launched Aldermore in 2009 to help those with ideas, big or small, with the courage to take their own paths.
From farmers to freelancers, our specialist lending and savings accounts can give you the support you need to help make things happen. We are here for those with ambition, because your success is our success.
We call it banking for the bold.
To get in touch, follow this link:
www.aldermore.co.uk/help-centre/contact-us
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