Review Time
What has happened to All Bar One! I visited Butlers Wharf today, my first post-covid visit and what a disappointment!!The new outdoor seating looks pretty but is really uncomfortable, there is no discernible table service (scanning a barcode is a challenge with no wifi, and accessing their wifi is another obstacle!). The food was really poor value with a pad thai listed at £11 and then £3.50 added for some poor quality chicken and £5 for a few prawns. It was a bit of a cheek for them to even try to add a service charge when there was no service and you had to go to the bar to order food and collect drinks. It is added to the bill automatically so you don't see it until you swipe your card.All in all, a very, very different All Bar One from before and one you would only go back to for drinks and the view by the river.
Terrible service at Worcester branch, we didn't want to use the QR app, explained this when when we were seated and were told that was fine. We were then completely ignored for 20 minutes, even though 2 moody looking waiting staff walked past us on at least 7 occasions, and even took a drinks order at the next table (about 12 inches away!) We left at that point and ate somewhere else. Customers are clearly an inconvenience.
On the 14th of March 2022 me a two of my work colleges decided to go to All bar One in Gunwharf Keys , Portsmouth for a work meal and drinks. We arrived to find the restaurant nearly empty par a couple of couples and a large group of around 15 - 20 people. We waited to be seated by one of the staff who came over and showed us to a table , however then we were told that they had to go straight after seating us "to more important" clientele in the restaurant ( assume the larger group ) this didn't put a good look on customer service at all. We then saw over the night realised the waiting staff were hanging around the large group only taking orders for food and drink and leaving us to do orders on app/ Qr code which was very hit and miss at best. I don't recall at any point during our time there we were asked if food was or anything was wrong which supported comments made at beginning of the night. The food was ok , but looking back on customer experience would say was not not good, they were not busy at the time and comments like this is only going to put people off dining there. I don't usually write Reviews or reviews for food establishments. This was fist time going to All bar one and it has certainly put me off of going again especially the one in Portsmouth.
Trafford Centre All Bar One I had the most emotional, negative, traumatic experience!My family which included my husband, myself and my daughters aged 18 and 14 went for a drink prior to a meal. We arrived at the bar and there was no queue, we waited for a while and nobody appeared, so we proceeded to walk into the bar. What followed was atrocious and completely unacceptable:We were told we couldn’t sit on a table because it was blocking an area, we were happy to move our daughters to an adjacent table. The initial member of staff who approached us was happy and said he would clarify this with his manager. Then another member of staff came out and said we had to go outside and join the queue, we politely pointed out there was no queue.3 members of staff then appeared and the manager, said they would not be serving us drinks, she raised her voice and made us feel uncomfortable, which resulted in customers also joining in, we felt we were racially targeted.We were very calm, but did ask why we were being asked to leave. I have never felt so humiliated and there was no need to speak to us in that manner.A customer sitting a few tables away joined in and was extremely rude to my daughter. The manager did not intervene and instead applauded their behaviour.She was very unprofessional and instead of being supportive and empathetic, she made the situation worse. Customer care is clearly not a priority, or does it depend on the customer!
It is such a joy to be going out again, after all the lockdowns and restrictions. All Bar One had always been a favourite and, over the last few months, we have been to the Kingsway, the Regent Street and the County Hall branches. In each case we have felt completely confident re the COVID precautions. the menu gives plenty of choice (love the gyozo) and the service is good. Would give five stars but I dislike the pressure to use the app, and order at the bar, as opposed to being given a menu and have someone come to the table to take our order.
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