Review Time
The best way to describe Americar/Street Car Rental is like a House of Mirrors; there's a new surprise at each turn. We were attracted to the reasonable rates, $15 per day and we were renting for five days. When we arrived at the Orlando airport, we learned they did not have a shuttle service and after multiple phone calls and finally getting a real person, we learned we needed to shuttle with Routes Rental, and once at their agency, we walked across the parking lot to a small building where our car rental was located. None of this was explained upon making the reservation. Then it gets quite interesting.
Their staff spoke limited English so communicating was difficult. We learned that in order to use our own insurance, we needed to have a policy with one million liabilities. No one carries that much; the standard policy is 100K/300K. So, we had to buy their insurance for $260. We had already pre-paid $100 which was non-refundable, but the contract indicated we pre-paid $81.86. Then we were charged ‘Time Charges” whatever that is for $12.35 per day ($61.75). The next charge was a “Senior Driver Fee” for $20. We also paid $14.99 per day to cover tolls ($74.99). The final charge was a $250 security deposit fee.
Their staff started the car for us and handed over the keys. We travelled about a half mile out when we saw a warning on the dashboard that “Keys Were Not Present.” So, we went back to the car rental and were handed the correct keys for our vehicle. The gas tank was at ¾ full which was also unusual.
When we returned the vehicle five days later on a Tuesday, we were greeted by a Manager, Bernardo, who came in from Miami to assist and determine why there were so many complaints and problems at the Orlando site. He listened to all our concerns; said our insurance policy should have been sufficient and was very apologetic about our experiences. He gave me his phone number and asked me to text him so he could compensate us for the unnecessary charges when he returns to his Miami office the following Monday. He was quick to respond to my initial text messages, but we waited five additional days following that Monday when I texted him again. I mentioned that we had not received our security deposit refund and he responded, "I'm on it." To date, we have not received any compensation as promised, only the $250 security deposit refund which was finally credited to our account two weeks to the day after returning our vehicle. The car itself was good but in closing, this company is all smoke and mirrors.
The best way to describe Americar/Street Car Rental is like a House of Mirrors; there's a new surprise at each turn. We were attracted to the reasonable rates, $15 per day and we were renting for five days. When we arrived at the Orlando airport, we learned they did not have a shuttle service and after multiple phone calls and finally getting a real person, we learned we needed to shuttle with Routes Rental, and once at their agency, we walked across the parking lot to a small building where our car rental was located. None of this was explained upon making the reservation. Then it gets quite interesting.Their staff spoke limited English so communicating was difficult. We learned that in order to use our own insurance, we needed to have a policy with one million liabilities. No one carries that much; the standard policy is 100K/300K. So, we had to buy their insurance for $260. We had already pre-paid $100 which was non-refundable, but the contract indicated we pre-paid $81.86. Then we were charged ‘Time Charges” whatever that is for $12.35 per day ($61.75). The next charge was a “Senior Driver Fee” for $20. We also paid $14.99 per day to cover tolls ($74.99). The final charge was a $250 security deposit fee.Their staff started the car for us and handed over the keys. We travelled about a half mile out when we saw a warning on the dashboard that “Keys Were Not Present.” So, we went back to the car rental and were handed the correct keys for our vehicle. The gas tank was at ¾ full which was also unusual.When we returned the vehicle five days later on a Tuesday, we were greeted by a Manager, Bernardo, who came in from Miami to assist and determine why there were so many complaints and problems at the Orlando site. He listened to all our concerns; said our insurance policy should have been sufficient and was very apologetic about our experiences. He gave me his phone number and asked me to text him so he could compensate us for the unnecessary charges when he returns to his Miami office the following Monday. He was quick to respond to my initial text messages, but we waited five additional days following that Monday when I texted him again. I mentioned that we had not received our security deposit refund and he responded, "I'm on it." To date, we have not received any compensation as promised, only the $250 security deposit refund which was finally credited to our account two weeks to the day after returning our vehicle. The car itself was good but in closing, this company is all smoke and mirrors.
I got a rental car from Americars. DO NOT use this company. They gave me a quote. When I got the invoice, they charged me for over twice what was quoted. They said I had to pay everything, such as a ONE MILLION dollar insurance on the car, which costs a fortune. Then they make you pay a daily toll activation, regardless of wanting it or not. When I finally got a hold of someone, they said they'd check with management. I never heard back. DO NOT use this company. It is a total scam.
Terrible experience with Willy from Americar/Huxton in Miami airport.He came 45 mins late then had to wait another 45 mins extra as he helped the guy in front of me.We ended up paying way more than what was promised.You have to get the toll pass and you have to get insurance ( unless you have 3 million dollar coverage) which no one has. I wish I had gone to alamo or thrifty at the time. Learned an expensive lesson
Scam company. Trust me your supposed final e-mail balance is not what it is when you arrive. Be prepared for your additional insurance scam. In the UK we call it the fake -not black an white “small print scam. If you are Americars and reading this. I will be giving you bad reviews on a weekly basis. I hope I cause damage because no one likes being lied to nor scames. Scum bags.
I had a car for 90 days. I was supposed to pay 2 000 dollars but when I came I had to pay some other things so It made 2 600 dollars.I cleaned the car. Ok it was not perfect but they charched me 160 dollars. Does all wash cars in Florida cost 160 dollars? I don´t think so.I tanked the car full of gas 20 miles from the airport. They charched me 21 bucks anyway because I didn´t tank it full. Are you serious?They told me if I pay 150 bucks I will have all tolls free. I paid then after some time when they convinced me because I said I will put in Google Maps route with no tolls. Now I now I paid for something else they are telling me and I must pay other 300 bucks for tolls.I rented a car many times and never had troubles.Never ever with Americars!
Absolutely shocking Customer Service I booked a seven seater car, in January 2025 for a pick up at Orlando International Airport on the 26th of July 2025, I also paid for the additional insurance for the same period, when we eventually arrived at the pick up point, as we had to wait 50 minutes for a shuttle as the hire car company was off airport which was with Americars we were told by the two members of staff (Man and women) one of them being a manager supposedly, that they don't have any seven seaters and they would only be able to get one the next day, as an alternative they could give me two cars!! The whole purpose of one vehicle IE a seven seater was because only one of us drives, therefore this solution was absolutely useless ,the attitude of the two people inside the Americacars office was very nonchalant and almost to the point of being rude, and most definitely with no apparent care in the world, when in fact this was not a very good start to our family vacation, and caused us some amount of distress as we we're at an off airport location, of which we had to wait 50 minutes for a shuttle! As the alternative option was of no use to us, being that there was only one driver in the family, we had to to choose another Car Hire company, So I informed Americars that this was no good and we would not be taking the cars as this is not what we booked, (only 6 months earlier) this caused a major disruption in our holiday plans with my family, We managed to find a seven seater car with another company at nearly $4000 which obviously I was and am not happy about at all, I have sent an email and would want A complaints form that I can complete and officially log with the Americars company . I would like an apology from Americars, Refund of the insurance for a car which I never got to hire, Compensation for the distress caused on the first day of our vacation , I shall be looking into Florida consumer laws and Car Hire legislation as I truly believe this is despicable Most Definitely would not use these again, as it made for a very bad start to a holiday with our eight year old grandson and the rest of my family
Company lures you in with a low daily rate, but won't accept your insurance and will force you to buy their insurance for at least $79 a day.I have reserved the car online and read their disclosures about Collision Damage Waiver. I had the credit card coverage for the collision part of the insurance and was going to use that, declining their coverage (again, after reading disclosures it looked like there shouldn't be a problem with it). Reality:1. This is "Green Motion" car rental (in Tampa), so all the legal stuff comes from them, not AmeriCars (not sure they even exist in Tampa, they may be just selling the leads to Green Motion).2. Green Motion required my liability insurance as well, not only the collision. Also, my liability had to be of a certain limit (at least $300,000 / $300,000), and since my Geico coverage wasn't they were not going to allow me to use my insurance and were going to force me to take their insurance. Taking their insurance, along with the rate, was bringing the rental cost to the number higher than major brand companies in the TPA that day. Please be aware of wasting your time and book with company that is honest about its disclosures.
Claim your business profile now and gain access to all features and respond to customer reviews.
- Ofrecemos vehículos de Confianza - RENTAR EN EL SUR DE LA FLORIDA NUNCA FUE TAN FÁCIL ✉ info@americarsrc.com
