Review Time
We rented a car. Was told to contact them for a shuttle to pick us up. It took them forever to even answer the phone. When they did it took another 40 minutes to pick us up. We got there and they tried to force us to pick up their insurance, which i didn't they went on about making sure we filled the gas tank. Got in the vehicle. No gas in the tank. Huge key scratch along the side of the car. Called let them know took pictures. Came out after only driving the car twice. Ready to go home, luggage in tow.. NO CAR! IT WAS GONE! Had to call the police to find out it WAS RE-POSSESSED! When I called and finally got someone on the phone, they tried to tell me it was MY RESPONSBILITY! afterward, get home, they contact me, to help them figure out who towed their vehicle!! NEVER TRUST THIS PLACE.. WARNING TO ALL!!
ZERO Star Review - Run - TOTAL SCAM!Read every review on Trustpilot. We experienced the same. We rent cars all over the country and this company is a fraudulent train wreck. Our employee showed up to pick up his car and they tried to force him to buy their insurance that was MORE THAN THE COST OF THE RENTAL. We have corporate insurance and he declined the insurance. The would not give him a car. Then they told us they would refund the car when we confronted them about their lack of disclosure and their bait and switch scam. They assured us they would refund us immediately and the refund would take a week. WE ARE 4 MONTHS OUT, 5 emails, 4 phone calls - ALL LIES, assuring us that the refund was in process. We have filed a chargeback with Amex, contacted the Florida Attorney General (they are taking action), the Better Business Bureau and are taking days to publish every review we can across the internet. CLOSE THIS BUSINESS DOWN - DON'T EVER RENT FROM THEM. We have also notified Expedia where the rental was booked.
I rented a Kia Sportage for 39 days while I was in Florida. From my first encounter with the Americars team I was impressed with their response time, their courtesy and their willingness to help me and my family. Upon arrival in Florida I was greeted with a complimentary shuttle and had the pleasure to work with their front end team, the process was smooth and quick and I was handed a beautiful clean car which has shuttled me and my family for the past month. I highly recommend Americars.
Horrible experience, no one there for pickup or return, had to wait, forced insurance when I had proof of rental car insurance in the US exceeding car value, tried to take charges for gas, tolls without my consent, ++ problems never use this company. The customer service people are polite but cant do anything its not on them, but the company should be ashamed.
Beware – This Place Is a Total Scam!Please stay away! They lure you in with a low advertised rate, but once you arrive, you're stuck and taken advantage of. I reserved my car and paid for the rental nearly three weeks in advance. Yet, when I arrived to pick it up, the SUV I reserved had already been given to someone else.The only option they offered was a damaged car—along with over $500 in extra charges for their own insurance and tolls. On top of that, the two staff members (a man and a woman) were extremely unprofessional.It’s absolutely worth spending a bit more with a reputable company to ensure you actually get your car and receive proper service.
This was the worst experience we have ever had at a Car Rentral Agency. First off, I checked my State Farm Insurance that nothing had changed in the rental business so i would not have this kind of problem. They assured me that I had plenty of insurance to cover any rental agency.I went with a company called Discovercars.com.They third partied me to Americars.comThey were wrong about AMERICARS, though.I paid Americars upfront, a down payment, and I need them to pick us up at 12:15 AM as that was when our flight came in to Orlando. Paid an extra $80 for this!I called them 3 days prior to make sure someone would pick us up and shuttle us to their office building at 12;15 in the morning for us to pick up our car, They assured us they would. Asked them how much I owed at pickup and they said $575.The pickup was fine, the shuttle dropped us off in a parking lot with hundreds of cars that were shared with other agency, approximately 4.5 miles from airport.When walked to their office in a wooden shed, their was a wife with two children sitting on their luggage outside, while their husband and dad was inside arguing with the agent about not paying any extra money not known about before he arrived. I spoke with the other agent waiting for us and he was in a bad mood cause he had to wait for us to arrive and trold me that. Said he worked all day and had to wait for us to arrive. They he told me I need to have $1,000,000.00 of insurance so I had to purchase additional from them for an extra $25 a day. I needed car for 25 days.($625)I told them no, and they would not give up a car to us. This is now 1AM in the morning, in a parking lot in a wooden shed, 5 miles from the airport. I showed them my insurance, and they said they can lower the price to $15 a day. I saw I was not getting the car without paying anything, so I figured I will just pay the extra $400 and fight it out later. Then they wanted money for gas and tolls. I explained I had just purchased a New I Pass and was told to put Rental Car Plate in and this will work for us. Agent said this will not work, and wanted another $250 to cover this. I told them they still have my credit card in their handl so go ahead and get me out of here.Meanwhile the gentleman next to me arguing with his agent, agreed to an additional price and then his agent upped him again. He said no way, and his agent ripped up his contract in front of all of us, slammed his laptop closed, and left the shed and went home. This caused our agent to get on his cell phone and yell in Spanish to someone for 5 minutes about what happeded.Then this gentleman said he will wait til I am done so he can use our agent. I told him I am not doing any better over here. (And, by the way, this was only a two person shed so their was no one left if our agent left.Then they pulled up this 3 year old piece of crap Nissan, with dents on all four sides, missing a hubcap, filthy inside, smoked scuzzed windows, and my wife said she will not ride in this. I took car and left for my first destination.Called the next day and explained this car was totally trashed and demanded another different vehicle.The next vehicle I received was better, and finished our trip.So, they did get an extra $650 from us and I tried to recoup when I got home, but to no avail.Total ripoff company, extorting money when they have you there unknown many, stay away, beware of Americars.
Scam artists. Told me I didn’t have enough coverage to rent a 10 yr old Jetta. I do. Told me in addition to the $12 a day for the car, I had to pay $180 for insurance. Then charged me the $48 plus an additional $65 for the cancellation. I’m contacting the Better Business Bureau.
This outfit were located in a run down ghetto in Fort Lauderdale at a site with a stinking drain running alongside the road and a really seedy ghetto overlooking their "office" At 10am they were still not open and we had to wait and were then forced to take extra insurance which we did not need or want. The head office later admitted the insurance was not compulsory but would not refund us as they said they believed the agent who told them we bought it voluntarily. We were threatened to be left stranded and were forced to buy the insurance and the agent refused to give us written confirmation that he said it was compulsory. Just avoid this grubby outfit like the plague and don't spoil your holiday. We tried to get them to confirm in writing that their insurance was compulsory but they would not do that.
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- Ofrecemos vehículos de Confianza - RENTAR EN EL SUR DE LA FLORIDA NUNCA FUE TAN FÁCIL ✉ info@americarsrc.com
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