amsbm.co.uk

4.5
4.5 Based on 101 reviews

Chartered Building Surveyors and Block Management in Kent providing services to property owners throughout London and the South East....

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Average Rating

4.5

/
5

101 Reviews

5 Star
85%
4 Star
2%
3 Star
1%
2 Star
0%
1 Star
12%

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Review Time

Ciarán
Company contacted for Gate repair

Company contacted us in regards to a gate repair, once a quote was issued they gave the order straight away and deposit invoice paid very quickly. Communication was easy and very responsive.Happy to work for them again.

5
Date of experience: Nov 05, 2024
Niles Powell
Profound Dissatisfaction

I want to express my profound dissatisfaction with the substandard level of service we have repeatedly encountered with AMSBM. Despite numerous attempts to address these issues through standard communication channels, there has been an alarming lack of progress and professionalism.Lack of Expertise: It has become increasingly apparent that your team lacks the necessary expertise in building surveying and property management. This deficiency is not only frustrating but also detrimental to the management and maintenance of our properties.Possible Negligence or Understaffing: Your company's failure to address our concerns in a timely manner suggests a significant shortfall in your operational capabilities. Whether this is due to negligence or being severely understaffed, the result has been a consistent inability to manage our issues effectively.Delayed Resolutions: We have endured extensive delays in resolving several pressing issues within our properties. These delays have required an unreasonable amount of follow-up on our part, including constant emails and calls, to merely advance towards a resolution.The pattern of negligence and inefficiency has not only undermined our trust in your ability to manage our properties but has also caused us considerable inconvenience and financial strain.

1
Date of experience: May 06, 2024
Grover C.
No response

After months of emailing and calling, we have not heard back regarding a critical issue. Extremely disappointed is an understatement.

1
Date of experience: Feb 08, 2024
Eden R.
AVOID

AM Surveying and Block Management Limited manage the building, Colour House 2, SE1, where I own a flat. Since 2015, there has been critical leaking on the building's roof. ALL 13 flats in the building have suffered incessant, dreadful, material leaking. To date (2023 as of writing) AMS refuse to fix the issue, and repeatedly ask for photos or inspections with little to no follow up. We live with sodden walls, floors and mould. We are at our wits end and are taking legal action. In addition they purchased the free hold of the building (via a shell company) and have built 2 apartments on its roof. The ensuing damage caused and additional leaks through exposure of the roof took more than 2 years to fix. You have been warned.

1
Date of experience: Jan 21, 2024
Alexander
Having dealt with Savannah cox from

Having dealt with Savannah cox fromAMS Management i must say she is very helpful with any queries and questions and finds a solution. Kind regards John ditchburn grand garages maintenance.....

4
Date of experience: Jan 10, 2024
cricri13013
Great staff (Savannah)

I’ve worked with Savannah for nearly 2 years - she is the property manager at a building I provide cleaning/maintenance services for. She is enthusiastic and friendly, very prompt with emails/invoices and acts efficiently and professionally. It has been a pleasure to work with her. Mira

5
Date of experience: Dec 20, 2023
Woodruff F.
Doing an great job in a challenging field

We are a 5 flat share of freehold - which is difficult to service cost effectively. Experience since onboarding has been excellent - particularly our attentive account manager Sarah Hope, and the Finance lead Lauren Jermy plus credit control. Good staff make a big difference - but the differentiator is that they are supported by investment in issue management software (FixFlo) which as a client is key to visibility of issues.It's a relief to work with an organisation who are big enough to have specialist staff to handle the majority of issues, but not so large we can't build relationship.

5
Date of experience: Dec 19, 2023
Dougie Brooks
Savannah is an outstanding employee of…

Savannah is an outstanding employee of the firmAnd is a great joy going to the office Speaking with her and always has a lovely smile on her face She does very well for Amsbm and sorts all my queries out as we do some of the electrical works for them Savannah gets the job done I’ve been involved with Amsbm for a number of years and they look after the blocks to the upmost care and is a enjoyment working along side them in maintaining there blocks Case electrical contractors ltd

5
Date of experience: Dec 15, 2023
Julibar34
Ethan has been awesome

Ethan has been awesome! Incredible customer service and we are looking forward to our meeting in January. Thanks for being polite, professional, understanding, organised and reassuring. Many thanksAmy

5
Date of experience: Dec 04, 2023
PakateLikeCurry48
Gardening Team

I have been providing cover for gardening team time to time to cover holidays. I must say I am impressed the way sites are kept. Worked with Sam and Liam, and impressed with their knowledge and skills. Also dealt with Lovejit on few occasions and he was very helpful.

5
Date of experience: Nov 22, 2023

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Business Details

  • Chartered Building Surveyors and Block Management in Kent providing services to property owners throughout London and the South East.

  • language https://www.amsbm.co.uk

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