Review Time
If I could give 0 stars, I would. This was the worst shopping experience I've encountered. Despite the high price, the item's condition was unacceptable. It arrived looking worn, and after sending them photos, their response felt dismissive, offering only a 10% refund and suggesting I either return the item or accept that minimal refund. I am deeply dissatisfied and will not purchase from this company again. It appears to be run by someone who, after gaining attention, is more focused on profit than quality, selling subpar clothing at inflated prices. They present themselves as a luxury brand, but both the product quality and company management feel cheap.
If I could rate lower, I would. This has been the worst shopping experience I’ve encountered. Despite the high price, the product was in terrible condition upon arrival, as if it had been previously worn. I shared photos with the support team, but they only offered a 10% refund, suggesting I either return the item or accept the small refund. I have no intention of purchasing from this brand again. I feel extremely let down. It appears this is a brand run by an influencer more focused on profit than quality, selling low-quality clothing at inflated prices. I will not shop with them again. They present themselves as a luxury label, but both the product quality and their operations feel cheap.
Caution: returns are your responsibility. I had to spend €20 and waste a lot of time sending back a dress that looked nothing like what was shown on the website. I am seriously disappointed—think carefully before making a purchase.
I ordered a pair of elegant sandals that were incredibly comfortable, made with soft leather. Unfortunately, the design around the toes was odd, making my feet appear longer. I chose to return them and received a refund. I hope my next purchase will be more satisfactory.
I bought a pair of shearling mules priced over £300, and one arrived clearly worn and in poor condition. After requesting a refund and providing pictures, I received a return label. The refund was processed, but they didn’t apologize and seemed to think they were doing me a favor. Quality control appears to be lacking. I also purchased leggings and a crop top, and the label on the leggings was already peeling when I took them out of the packaging. I am returning them. Basic sweatshirts and t-shirts are the only items I haven't had issues with. It’s disappointing because I like the designs, but for the price, the quality should be better.
If there was an option for zero stars, this company would deserve it. One star feels like a reward — they’ve done nothing but cause frustration. My order took six weeks to arrive, and I still haven’t received my refund for an unopened item I immediately returned. Their policy states refunds should occur within 7 business days. I’ve been left waiting, chasing for updates, and receiving nothing but silence. Other reviews confirm I’m not alone in this experience. Delays, excuses, and unanswered emails are clearly a pattern. This isn’t just poor service, it’s unacceptable. Never again.
I bought a bag for 450 euros, and the bottom was not attached, making it very uncomfortable to carry anything. It wouldn't have taken much to fix it, but I had to sew it myself. If you claim to offer good quality, you need to meet those standards. I am very disappointed.
I am very disappointed with the customer service from this so-called luxury brand. After returning an item, it’s been three weeks since they confirmed receipt, yet I’m still waiting for my refund. At the time of purchase, a discount was advertised on social media but not on the website, so I paid full price. This feels misleading and unprofessional. To make matters worse, my emails go unanswered, and the chatbot offers no real help. This experience is unacceptable and far from the standard expected from a premium brand.
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