Review Time
I love the variety of the products, BUT customer service is another thing. I have been shopping from them years now and one time I had an issue with a product they refused to take it back under the 2 year warranty. I contacted my local representative, my request was denied. I contacted the main office, NO ANSWER from ANSWEAR!
Customer support in Croatia is virtually non-existent. I've tried reaching out to the service for over a month. My written inquiries go unanswered, and the phone line is always busy. I have received no response or assistance. Due to this experience, I will not be using this online store again and cannot recommend it to anyone.
The customer support in Croatia is completely lacking. I've been trying to reach the service for over a month. My written inquiries are ignored, and the phone line is perpetually busy. I've received no response or assistance. After this experience, I will not use this online store again and cannot recommend it to others.
Timeline of events: I ordered a product marked as 'delivery within 48 hours,' but the wrong city and correct street were entered. An email was sent via the contact form as no notification had been received. A message from the delivery service requested different details; these were updated, and the delivery date was set. For several days, I tried to contact the seller via phone and messaging, but both were unresponsive. Finally, I reached someone who said they would contact the delivery service. Still, there was no information or response. The package eventually arrived, but I had to rearrange my schedule to accommodate the delivery. The main issue was the poor service and inability to reach them.
I ordered a set of cups, but both saucers arrived broken due to poor packaging by the delivery service. The product was unusable upon arrival. I was then required to return the damaged items and cover the return shipping myself. This is unacceptable. I paid for a defective product and was still made to pay for the return. No reputable business treats customers this way. I will not order from this company again and will choose competitors instead.
This was the worst shopping experience. I will not order from this store again. I ordered a set of glasses, and 4 out of 12 arrived broken due to inadequate packaging. After 10 days of communication, my complaint was acknowledged, and I was refunded for just one set of broken glasses. Additionally, I returned another product in perfect condition, but the complaint was incorrectly registered. As a result, I did not receive a refund for the correctly returned item. The handling of this case and the poor connection between the website forms and email communication is unacceptable.
Two weeks ago, I ordered a bag, and the delivery was prompt. However, I received the wrong product. After returning it and placing another order, I notified customer support about the mistake. I received the second order, but it was the same wrong bag again. I advise against using this service; they are unreliable.
I genuinely love this online shopping platform. Their product selection, versatility, and quality are outstanding. What impressed me most is their customer service — they respond quickly and handle inquiries efficiently. The representative who assisted me with my last order was extremely professional. This platform will definitely be my first choice for future shopping.
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ANSWEAR.com to markowe ubrania i obuwie damskie, męskie i dziecięce. Ogromny wybór produktów ponad 200 marek w jednym miejscu. Wysyłka w 24h, darmowa dostawa i zwrot od 100 zł. Zamów dziś, przymierz jutro!
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