Review Time
I absolutely love my Iced Matcha bag charm from Anthropologie! It’s such a cute and playful accessory that instantly brightens up any bag. The quality is excellent — sturdy yet lightweight — and the design is fun without feeling over the top.
It’s the perfect little touch for anyone who loves quirky, stylish accessories. I’ve received so many compliments already! Definitely a little piece that makes your everyday carry feel special.
TERRIBLE customer service.
bought two dresses for holiday parties.
one never came. i thought it was delayed given all the shipping delays over holidays
they told me they only refund missing items after 30 days and have refused to refund $150 for something i never received.
what terrible customer service for brands you can get elsewhere.
On Christmas Day, I placed an order for a lovely sweater from the sale section, feeling very excited. However, after waiting for a while, I noticed the item had not arrived. I reached out to the support team via text and was informed that the delivery was scheduled for January 9th, which seemed perfect. The next day, I received an email stating that my order had been cancelled. When I called the support team, they told me there were no sweaters available. I was confused since I had ordered it on Christmas Day, yet they insisted there were none in stock. I mentioned that I saw one available on the Canadian website, and while they acknowledged I was right, I needed to reorder it. When I tried to place the order, I found that it wouldn't go through. After calling back, I was told it was no longer available. I expressed my dissatisfaction with the service, and they offered me 50% off any sale item along with free express shipping. I thought that was great. However, when I went back online to order the sweater, I followed the previous representative's instructions but found out that no notes were made, and they wouldn't honor the offer. I'm not usually one to write negative reviews, and I understand the challenges of customer service, but the ongoing poor experience has led me to decide against ordering from them again. It's disappointing, especially since I genuinely love their products. I recommend being cautious when ordering online.
I have faced two terrible experiences in a row and I am finished. As a disabled wheelchair user, I was treated poorly in the store. After leaving a negative review, the district manager reached out to apologize and promised a call from the store manager, which never happened. On November 28, I placed a large order online for Christmas gifts. One item is backordered until February, and the other only shipped on December 23, making it impossible for Christmas delivery. Customer service seems non-existent with this company.
My partner wanted a book and requested that I handle the purchase since she had never shopped online with this service before. I had no option but to comply. The transaction was straightforward, and the book arrived in excellent condition and on time. Simple and hassle-free!
Amazing products and exceptional service. There are always numerous items that catch my eye both in-store and online. A bag I purchased has received lots of compliments from a friend, so I decided to buy the same one in another color for her 60th birthday. It arrived beautifully packaged and within just a few days. The tracking information provided was very useful and precise.
Do not order gift cards from this company online. For some reason, they get "lost/delayed" and new ones have to be issued, then the balance that you paid for is not on either card. Their customer service is clearly based oversees and they give conflicting information with every email. Avoid Anthropologie at all costs!
I ordered three dresses online, but one came with a tear on the seam, rendering it unusable. I tried calling my local store to check for stock, but no one answered. I reached out online for help but only encountered unhelpful chatbots. Frustrated, I drove an hour to the nearest store only to find that all the dresses they had in stock had the same seam issue. This was a total waste of my time, and the overall product quality was disappointing.
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