Review Time
I had the option to select a safe place even though a signature was initially requested. I could describe the safe place instead a pre-menu which is not always helpful when selecting a safe place in a building.The parcel was delivered in a timely manner and the instructions were followed and
Great service the delivery was on time and the driver actually came to the door and was very friendly and polite and handed me the parcel undamaged and in perfect condition.(Unlike amazon drivers who just dump your parcel anywhere and drive away)DHL was excellent service.
I ordered some alloy wheels on line and DHL managed to deliver them across Europe without any issues it was only when they arrived in the UK that the problems started partly due to customs/Brexit wanting the Vat payment which DHL had already paid but when they invoiced me the payment went missing? So they wouldn't deliver the goods After ringing countless numbers mainly call centre in India hit and miss how good there English is ! I arranged to pick them up from the depot (which involved a 90 mile round trip)as I didn't want to take another day of work...all in all not great for a company the size of DHL they could do a lot better..
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