Review Time
Avoid like the plague. The customer service is shoddy. Claimed I was using offensive language when calling out a workers incompetence and has since threatened to ban me for asking for management, in which they responded, "I'm an experienced rep". Clearly..Don't waste your time with this service.
I took my Toyota Yaris to Jemca Toyota Bromley on November 28, 2024, for a heating issue. I was told a warranty claim had been submitted, but after two months of chasing updates in freezing temperatures, I found out this was a lie—no claim had ever been made.After escalating to Toyota GB, my car was finally taken in on February 10, 2025, and held for nearly two weeks. Each time I asked for a completion date, it was pushed back. This forced me to cancel lessons, lose income, and repeatedly chase updates.I returned on March 13, 2025, with clear written instructions regarding:Climate control still faulty – Always blows hot air above 15°C, only cold on Low, forcing me to turn it off every 2 minutes.Engine rattle still present – Toyota GB said it was fixed, Jemca said nothing was done. Noise remained.Loose bolt still present – Told it was removed and tightened—yet it’s still rolling around under my cupholder.I was assured a follow-up call from their manager on March 18, 2025—no one ever called. I also wasted a full day of work, three hours traveling, and £10 in transport costs.Jemca Toyota Bromley Cannot Be TrustedThey have lied, wasted months of my time, and failed to resolve basic issues.I’ve now requested Toyota GB assign a different dealership because I refuse to let Jemca Bromley touch my vehicle again. If you value honest service and accountability, stay away.Think twice before trusting Jemca Toyota Bromley.
I brought my Toyota Yaris to Jemca Toyota Bromley on November 28, 2024, for a heating issue. I was told my case had been submitted for a warranty review, but for two months, I was repeatedly misled—no claim had actually been submitted.My car was finally taken in on February 10, 2025, yet after 14+ days, the issue remains unresolved. I have been forced to chase updates, cancel lessons as a driving instructor, and lose income due to their inefficiency.Despite calling my case a “priority”, they have admitted they lack the proper tools, rely on slow technical response times, and still cannot provide a clear repair timeline.
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