Review Time
Left a parcel in the GLS drop-off location in Tipperary a week ago (28/11/2024), and today (week later, 5/12/2024), the parcel is still there. I haven't got any confirmation, so I had to take picture of the parcel in the shop, with the shop owner, and even tracking did not update, and still shows: "The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS." I and the staff from the GLS Shop have contacted GLS multiple times, to request pick up, and they are just promising something to keep you quiet for another day. Tracking: ZBJNY845
Shocking service ! Hard to believe but true.Was waiting on a parcel from Italy and was not going to be at home so decided I would use their pick up service from one of their “parcel shops”. Got a text saying they had delivered parcel to parcel shop. Went to collect it but shop told me they had’nt worked with GLS for 4 years !!! They didn’t even have a scanner!Got back onto GLS ( no apology) who said it would be delivered to my home address within 3 days. 3 days later got a text to say it was at the original “parcel shop”. Called in again to shop just to double check. Of course it wasn’t there. Afterwards sent numerous texts/emails to GLS who assured me it would be delivered to a different parcel shop. Couldn’t give me the address of new parcel shop as it wasn’t on their system yet.Still waiting…..They don’t give a shit. I’m the fool.
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