Review Time
Had a delivery of wheels and tyres due on site it said they were out for delivery that day,did not arrive phoned the service desk was told driver ran out of time and that they deliver every other day, so told person on phone I would be away on holiday the next week and was told they would be delivered before,still no delivery phoned on Friday was told they were loaded on van and be delivered that day, did not arrive.Got a phone call from friends passing house while I was away to say there were 2 wheels in my driveway for anyone to pick up, friend took them for me. But got no phone call from delivery driver when told they had my number. Very poor service.Emailed as asked below pasted and copied email above with details of order reply was driver ran out of time and they will be delivered today, so email wasn't even read, seems to be standard go to reply.
Had a delivery of wheels and tyres due on site it said they were out for delivery that day,did not arrive phoned the service desk was told driver ran out of time and that they deliver every other day, so told person on phone I would be away on holiday the next week and was told they would be delivered before,still no delivery phoned on Friday was told they were loaded on van and be delivered that day, did not arrive.Got a phone call from friends passing house while I was away to say there were 2 wheels in my driveway for anyone to pick up, friend took them for me. But got no phone call from delivery driver when told they had my number. Very poor service.Emailed as asked below pasted and copied email above with details of order reply was driver ran out of time and they will be delivered today, so email wasn't even read, seems to be standard go to reply.
Pretty unbelievable ’customer service’ here. A package from Temu arrived at GLS Dublin a week ago today. I was told it was with customs, would be cleared next day and I’d have it the following day. It’s now 7 days and it’s status is still the same as it was a week ago. No updates, despite numerous requests from me. I spoke to a lady this morning and she was apologetic but unable to shed any light. I was promised a call pre-midday that, big surprise, never came so I called back. Spoke to a guy with an English accent and boy did he have an attitude. Made me feel that it was almost my own fault this package hasn’t yet arrived. The lack of transparency is shocking as is the lack of customer interaction. I’ve dealt with some bad couriers in my time, but this crowd are by far the worst I’ve ever encountered. I will never order from Temu again and that’s no reflection on Temu. It’s a reflection on their choice of delivery service. It’s appalling. If I could give a no stars review I would.Update:I’ve been told by the customer service manager that it’s an issue between Customs and Temu. If that is the case my point is that I should have been notified of this issue. I wasn’t, in my many contacts with GLS over the past week.
Terrible experience with the service department. Booked online using the cars reg and mileage. Selected what I wanted doing and added notes of what I was expecting. Went to the dealership, prices were much more than the ‘total price’ advertised online and in the email confirmation. But this was resolved.Asked for a Hybrid Health Check to get the 1 year warranty on the Hybrid Battery. The car is 9 years old with 115k mileage. The car failed the check (I suspect due to 12V battery being disconnected), was told further investigation required circa £115. They swiftly took payment. Got a call today from Michael regarding my visit. The conclusion was because it was over 100k mileage they were never going to provide warranty on the battery. The whole point of my visit was for this purpose. They knew they could not meet my expectation but went ahead with the futile work to get payment. Michael’s response was ‘but we did the work’ even though they knew I only wanted the work done for the warranty.Congratulations Michael and the service advisor at Jemca Enfield on the £50 for the hybrid health check. Hope you enjoy it.I guarantee I will never spend another penny at a Toyota Dealer and will make sure none of my family/friends do. Very short sighted of you.Only positives were the receptionist and the complimentary hot drinks.
Pretty unbelievable ’customer service’ here. A package from Temu arrived at GLS Dublin a week ago today. I was told it was with customs, would be cleared next day and I’d have it the following day. It’s now 7 days and it’s status is still the same as it was a week ago. No updates, despite numerous requests from me. I spoke to a lady this morning and she was apologetic but unable to shed any light. I was promised a call pre-midday that, big surprise, never came so I called back. Spoke to a guy with an English accent and boy did he have an attitude. Made me feel that it was almost my own fault this package hasn’t yet arrived. The lack of transparency is shocking as is the lack of customer interaction. I’ve dealt with some bad couriers in my time, but this crowd are by far the worst I’ve ever encountered. I will never order from Temu again and that’s no reflection on Temu. It’s a reflection on their choice of delivery service. It’s appalling. If I could give a no stars review I would.Update:I’ve been told by the customer service manager that it’s an issue between Customs and Temu. If that is the case my point is that I should have been notified of this issue. I wasn’t, in my many contacts with GLS over the past week.
I was looking for someone who could provide innovative and out of the box storage solutions for my house. Met with four designers, and only Nicky Foster from Sliderobes was prepared to pick up the challenge. She also encouraged me to be brave in colour and design. Delighted with the results. I can highly recommend Nicky fir taking time to listen and to see the potential.
I was looking for someone who could provide innovative and out of the box storage solutions for my house. Met with four designers, and only Nicky Foster from Sliderobes was prepared to pick up the challenge. She also encouraged me to be brave in colour and design. Delighted with the results. I can highly recommend Nicky fir taking time to listen and to see the potential.
Steer well clear, you're not fully covered! When you claim on an AA warranty you will deal with a company called Opteven. Firstly, they only pay up to £50 p/h for any labour costs. Current hourly rates are £80-150 depending on where you are in the country. They do not cover any diagnostic costs so unless it's an obvious fault then you'll be in for another hours labour minimum. They scour the internet for the cheapest part possible and that is all they'll pay & pretty sure they think that garages repair cars out of the goodness of their heart as there is nothing left for their OH&P. We sourced 3 quotes, all about the same, from garages that we know are in the right ballpark price wise & went with the cheapest. It wasn't one of Opteven's 'approved garages' which they were fine with and subsequently authorised a little over half of the costs. The policy states that it covers replacement AC compressors & doesn't exclude diagnostic costs, or anything else for that matter. When i asked that if the policy covers replacing a faulty pump then i should rightfully be able to take it to one of their approved garages and have the work done for the costs that they have approved they said 'not necessarily'. Slippery AF!
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