Review Time
I just come back from Riu Negril My room supposed to be ready at 3 o'clock but was not ready till 6 o'clock PM. After I receive room, I find out air conditioning doesn't work. I.Call few times from desk and finally at 11 o'clock at night.They change my room.The new room thermostat was set up for twenty two degrees and I cannot Change temperature. I don't know what kind of system they are using. Because air conditioner is located In the hallway and make noise 24 hours a day End night. But don't take care of humidity. Everything in the room was wet. My clothes sheets towels everything.
Our flight was cancelled, when I reached out to Apple they told me to rebook it myself. Wouldn't contact our resort to let them know I would be an entire day late and not mark me as no show. I sat on the phone on hold with them for 2-1/2 hours with someone the barely spoke English and did nothing to help. They were the only person working there either cause I tried recalling. He pushed me off to another dept. and they were like "he wasn't supposed to transfer you here we're not going to refund you anything." Finally rebooked my own flight. Paid for another night and day in a hotel waiting for flight (live 2 hours from airport). Took a chance the resort would know we were still coming (we couldn't contact them ourselves because we booked through Apple). Then found out while we were finally there a few days in the resort would have extended our stay to make up for the lost day but Apple Vacations declined on our behalf...without asking us (I guess cause they didn't want to try to do any work and change flights. When I reached out to Apple to see about them getting our flights changed so we could stay the extra day they said the resort would not allow that to happen (when they had JUST told us face to face they would indeed). But Apple offered us a flight that we could take that was going to give us 1 hour to get through customs with layover which they had already told us previously we should never do. OR our other option to not sleep in the layover airport and the flight that we requested was going to be several hundreds dollars each more. Any actual service would go to the airlines and explaining that it was THEIR fault we missed a day. And of course we were not allowed to talk to airlines ourselves after it was booked through third party. After we got home (forfeiting about $1200) Apple is still telling ME to go to the airlines and request a refund - and then finally just disappeared entirely. Oh yeah - and my travel insurance I paid extra for? It's only good if I cancelled the entire trip. WORTHLESS COMPANY! Better off booking directly with the resort. The resort was so willing to try to help but their hands were tied. This was the third time we had used Apple Vacations but we realized we never had a problem because we never had to use them for any help. They honestly offered ZERO service whatsoever for us.
I’ve taken 6 trips through Apple Vacations, and used to recommend them to everyone. I guess that was because we never had any problems. I always book travel insurance, just like this last trip to Puerto Vallarta 1/2/25. Unfortunately all flights were canceled when we were trying to head back to the states on 1/9/25. Left Mexico on 1/11 for Seattle, and then on 1/12 for Nashville. When trying to contact Apple customer care, the email they gave me, to get reimbursement for the trip delay clause in the insurance I purchased, I was told it’s got nothin to do with them, and it’s out of my pocket. I replied with a screen shot of their website selling the insurance, and asked if they could explain, again crickets. The only reason they even responded in the first place, was cause I mentioned a lawyer, and received an email within 30 minutes. It’s complete fraud, I’m disputing all credit card charges they’re responsible for, will never use them again, and it’s time to go Samsung. What I thought was an amazing company, has turned out to be, lying, cheating, despicable people. Already looking for my next trip, by using Expedia or Travelocity! Apple is seriously greedy pieces of trash. I’m honestly shocked the amount of money I’ve spent with them, and can’t get such a small reimbursement.
We trusted apple vacations with our family vacation and we were absolutely lied too. We were sent to the coral oceans resort in Montego Bay and it was an absolute joke. We won’t use Apple vacations anymore- and we should have listened to all our friends who told us not to use you
This is, by far, the worst possible travel company to book a vacation with. They have the worst customer support. If you are spending a lot of money, which you likely are because vacations aren’t cheap, you will want to be assured that you are in good hands with a good customer support team that can help if any issues arise. I have contacted customer support with Apple vacations more than a handful of times in the past year, and they are absolutely worthless. Aside from not a single person that I’ve talked to having very good English (which isn’t a total deal breaker, but communication is obviously very important) none of them were able to assist with anything other than quote part of the website. I would not recommend this company to a single person. Their refund policy is borderline worthless. Book your vacation through any other means. UPDATE: Why would you reply to my post telling me to send you guys an email if you weren't going to reply to my email???
At 11:31 am (central) on 10/4 I booked a vacation to Cancun thru Apple Vacations and paid a $208 premium for room upgrades ($104 per room) to Preferred Club Premium King Ocean Front and Preferred Club Premium Double Ocean Front (1 King room and 1 double room - as I am traveling with adult children who won’t share a bed). Upon receiving a copy of the itinerary at 12:50 pm (central) on 10/4 I noticed there were no balconies for those ocean front rooms. At 1:15 pm (central) on 10/4 I called the 800 number and spoke with Samiksha Singh for 27 minutes and 55 seconds. In summary, I was told that there were no Preferred Club versions of those rooms with balconies available during my stay however there was Premium King Balcony Ocean Front (losing the Preferred Club but gaining a balcony). I requested to change out the King reservation for the king with the balcony. It was becoming apparent that the language barrier from the international call center could lead to mistakes - so I was very specific that it was just the king bedroom that was getting swapped out. I was charged an additional $27.40 to downgrade my room to one that would have carried no additional premium at the time of reservation. I received the modified reservation at 2:02 pm (central) on 10/4 and noticed that both original rooms were changed and now my adult children were sharing a king bed and that the $216 premium I paid for the Preferred Club access was gone without refund, not including the $27.40 I was charged to downgrade. I called the 800 number back at 2:08 pm (central) on 10/4 and spoke to Geetika who took 81 minutes frequently putting me on hold while she tried to resolve the issue. Her offer was to charge me an additional $120 to reverse previous reps mistake for 1 room. I told her that was wrong, I already paid the premium for both rooms and I asked for supervisor and she said one would have to call me back. I inquired about the time frame, she said 24 hours, since it was a Friday I asked if I should expect a call on a Saturday, she then said Monday. I then asked for an email, name of supervisor or other contact number and was told she didn't have one to offer. 5 days later, no one has called. I have been charged for rooms I am not getting, and have the wrong room reservation. More to the story but limited on avail space to provide addl details. Day 6 got a call, they reversed the fee to downgrade and corrected the room issue for my kids. I lost the premium for my original room.
This is a scam company. Total scam. If you want to spend 5 hours to change a hotel and get hung up on, and be left with no hotel, but they have your money, this is the company for you! Their prices are higher than if you book through Expedia. I thought I was getting the protection of having a travel agent. NOPE. Stay VERY VERY far away from them. I have flights and no hotel now, and I can't get a human to book my hotel.
We trusted you and you lied to us. Sunscape coco hotel Punta Cana is an old dump. We travel a lot. We are in august going to Jamaica with Apple vacation are we going to end up in the hospital.? We are scared.My grand daughter got food poisoning and nobody to help. Everyone got sick . I will get attorney for false advertisement about hotel and neglected about food food. My granddaughter went through customs in the wheelchair. Shame on you Apple Vacations. We trusted you
We booked a family vacation with Apple Vacations for 9 family members in January for June 8-15. On May 3 we received our first confirmation for our “Exclusive Apple Non Stop Flights”. Apple booked our flights with Frontier but didn’t inform us that there would be an additional cost for luggage. We thought it was an Apple charter flight. At $76 per piece of luggage one way it would have cost us almost $1,400 for each of our travelers to bring only one piece of luggage and the tickets were $430 each for the three hour flight from St. Louis. After reviewing our January call, Apple agreed the customer service rep never told us about luggage fees and gave us free luggage. 8 hours before our departure flight we were notified in an email that our flight was canceled. I booked Southwest flights that added an additional $2,000 to our trip and got us there on the first day of our vacation. In Mexico I called Apple to ask the process for getting reimbursed for our flights and were told Frontier would credit Apple and Apple would credit us. I waited three weeks for the credit only to call in and discover I have to initiate a request for credit which is not what I was told when asking the process. Apple never contacted us to explain the process or acknowledge the cancellation. I could have booked nonstop flights on Southwest with free luggage for less money than the Frontier flight and a lot more reliability but the agent led me to believe the flights were part of a package deal. At least the cruise ships give you the option to book your own flights or book through them. It takes almost two hours of waiting to talk to an “off shore” Apple agent and there is no separate phone number for post travel or any option when you call in for that department. We used Apple Vacation 13 years in a row in the early 2000’s and were impressed with the company but will never use them again. I felt underserved, unappreciated and neglected after spending more than $20,000 with this company. So disappointed.
Claim your business profile now and gain access to all features and respond to customer reviews.
wayfair.co.uk
notarypublic.london
betano.com
novahaircanada.com
elon.casino
www.giftsforeurope.com
rugiva.com
discoveryvoyages.com
bluezencollective.com
beecrownlogistics.com