Review Time
Ordered a black Friday deal a few days ago, today it's been cancelled by Argos because 'there was an issue on their side'. No idea what the issue is or was, as they don't say, but very disappointed that they are so unreliable.
I had a mixed experience at the service location. On one hand, a representative named Josh was outstanding. His professionalism and dedication truly set a high standard for customer service. He handled everything with care, ensuring that processes were efficient and that customers felt valued. His ability to manage challenges gracefully and his commitment to teamwork were commendable. I plan to commend him to higher management for his hard work and exceptional service. However, I encountered significant issues with another manager who failed to address my refund properly and did not return my calls. Additionally, I faced a distressing situation with a checkout assistant and a security guard who did not consider my disabilities. Their unprofessional behavior escalated an already stressful situation, leaving me feeling overwhelmed and in crisis. I believe it’s crucial for staff to receive training in disability awareness and respectful communication to prevent similar incidents in the future.
I would like to share my experience at the store during a visit on a recent date. I was assisted by a staff member while returning a vacuum cleaner that had a suction issue. I had the receipt, and the product was eligible for an exchange, which she processed. However, I was quite disappointed with the level of customer service I encountered. During the return, the staff member requested that I clean the vacuum by emptying the dust outside the store. I found this request to be inappropriate and unprofessional. I explained that I did not want to create a mess outside, especially since there was no bin available, and doing this in view of other customers could reflect poorly on the company. I kindly asked for a bin to dispose of the remaining debris properly, but the situation was handled without courtesy. Even though the exchange was completed, the overall interaction felt unhelpful and lacked basic customer care, and there was no friendly demeanor at all. I hope this feedback is taken into account for improving service standards, as a smile does not cost anything.
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