arriva.it

1
1 Based on 28 reviews

Il Gruppo Arriva – con 60 mila addetti totali – trasporta ogni anno 2,2 miliardi di passeggeri in 14 paesi e offre servizi urbani ed extraurbani su gomma e su ferro, a cui si aggiungono servizi turistici e di noleggio. In Italia, Arriva oggi è tra i ......

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Vince S.
The driver almost ran over my father

The driver almost ran over my father, and the pedestrian signal was open. He was still uneducated and kept making disrespectful signs thinking he was right. Terrible!!!

1
Date of experience: Jul 13, 2025
gonidou
ticket machine doesn't allow you to buy…

ticket machine doesn't allow you to buy your ticket to peschara from sirmione largo faselo, forcing you to pay 1 ticket for the shuttle and then a new more expensive in bus ticket in sirmione. Typical italian chaos

1
Date of experience: Jul 02, 2025
Alison Brown
Scammers.

Scammers.. Bus from Torino Airport to Porta SusaThe ticket STILL costs 7.5€ when there is a train that costs 3€!!!! That aside, I decided to take it because I have the option to get my ticket reimbursed from my company. I pay by card expecting to get a receipt, the driver tells me to scan the QR code for the ticket. The QR code leads to the site that CLEANS THE BUS and has nothing to do with the ticketing. AFTER I PAY, I discover that the bus is full. The driver does not even bother to tell us that the seats are full and we have the option to stay on foot. I had no choice but to dangerously stand on foot for at least 20 minutes with a luggage between my legs because of course an AIRPORT BUS has no place to put the luggage!.. I ask the bus driver again about the receipt, he tells me to scan another QR code. I asked for further instructions in case the QR code doesnt work he tells me he DOESN’T KNOW how im supposed to get my receipt. I register on the site trying to discover how the hell i should get my receipt. They force me to make an account. Then force me to add my card information which then shows that my card has not been used (even though the bank transaction shows on my phone)😂😂 THANK YOU for wasting my time money and patience and honestly its not about the money but after a long trip no one needs this negative energy on top of the strain of travelling!

1
Date of experience: Nov 09, 2024
Levi Baker
Giving one star as can't give less

Giving one star as can't give less. Worst service and communication I have ever experienced with public transport anywhere in the world. Staff are a disgrace.

1
Date of experience: Sep 29, 2024
Dane Anderson
Disservizio grave

Oggi pomeriggio abbiamo accompagnato nostra figlia ventenne all'autostazione di Verres per prendere la corriera per Milano.Biglietto pagato e registrato on-line con tanto di nomi, telefono, email.La corsa delle 18:30 non passerà mai, nostra figlia rimasta all'autostazione deserta (vi immaginate con quale nostra apprensione), noi risaliti in valle non pensando mai che un servizio pubblico così basilare potesse far saltare una corsa (l'ultima) senza dare avviso. Il guidatore della corsa in senso opposto per Aosta ignaro di tutto, il "customer service" che non risponde.Io e mia moglie siamo basiti dal comportamento di Arriva (un nome che in questo caso suona come una beffa), cosa ne pensate? Vi è già successo? Cosa si può fare per reclamare un disservizio così clamoroso? (considerato che la ferrovia valdostana non è in servizio)GrazieThis afternoon we accompanied our 20-year-old daughter to the Verres (AO) bus station to catch the bus to Milan.Ticket paid for and registered online, complete with names, phone, email.The 6.30 p.m. run will never pass, our daughter remained at the deserted bus station (can you imagine our apprehension), we went back to the valley, never thinking that such a basic public service could blow up a run (the last one) without giving notice. The driver of the run in the opposite direction to Aosta oblivious to everything, the ‘customer service’ not responding.My wife and I are astonished at the behaviour of Arriva (a name that sounds like a hoax in this case), what do you think? Has this happened to you before? What can one do to complain about such a blatant disservice (considering that the Aosta Valley railway is not in service)?Thank you

1
Date of experience: Aug 26, 2024
CP15
Terrible experience with Arriva bus

There are no benches or places to sit. Full of homeless people. As if that wasn't enough, we waited 2 hours for the 11am bus. Even though it hadn't arrived yet, the 11:30 bus arrived, and we asked for information and they gave us a terrible answer.

1
Date of experience: Aug 19, 2024
CiRitorno
Arriva.it

Arriva.it: transport of Bergamo provinceThis system of public transport has no client service at all. On the site it is written that you are allowed to buy tickets in the bus, the driver will give it to you for a regular price. But while entering the bus, it turns out that he doesn’t sell tickets, but still he lets you enter the bus and go to your destination. Shortly, on the next bus stop, the controller gets on the bus and starts checking the tickets. As we didn’t have any, but the driver let us take a ride, nevertheless the controller gives us a fine. As he said, there is no way to buy a ticket straight at the drivers post, you have to do it on the site or at the local tabaccherias. The question is: 1) why the site gives us a wrong information? 2) why the passenger, who has no ticket, is entering the bus after the drivers permission and still he gets a fine, but not a driver, whose responsibility is to check the availability of a ticket?Arriva.it: trasporti della provincia di BergamoQuesto sistema di trasporto pubblico non ha alcun servizio clienti. Sul sito è scritto che è consentito acquistare i biglietti sull'autobus, l'autista te li darà a un prezzo normale. Ma mentre sali sull'autobus, si scopre che non vende biglietti, ma ti fa comunque salire sull'autobus e andare a destinazione. Poco dopo, alla fermata successiva, il controllore sale sull'autobus e inizia a controllare i biglietti. Poiché non ne avevamo, ma l'autista ci ha lasciato fare un giro, ciononostante il controllore ci ha fatto una multa. Come ha detto, non c'è modo di acquistare un biglietto direttamente alla postazione dell'autista, devi farlo sul sito o nelle tabaccherie locali. La domanda è: 1) perché il sito ci dà un'informazione sbagliata? 2) perché il passeggero, che non ha il biglietto, sale sull'autobus dopo il permesso dell'autista e riceve comunque una multa, ma non l'autista, che ha la responsabilità di controllare la disponibilità di un biglietto?

1
Date of experience: Aug 07, 2024
FB14
Horrifc

Horrifc. Canceling services without warning, not servicing stops that the live service says they do, just terrible.

1
Date of experience: May 19, 2024
They should be called "arriva più tardi"

A bus service that doesn't keep to timetables and doesn't even care about it, its totally unreliable and they almost ran over us as we crossed the crosswalk. If I could, I would give zero stars

1
Date of experience: May 08, 2024
Vanessa Price
You can't trust this company

You can't trust this company. Their timetable is worth nothing. They will take your money but the bus is optional. Just tried to travel from Sirmione to Desenzano. Normally it is 25 mins. With Arriva it is 3 hours at best.

1
Date of experience: Apr 04, 2024

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  • Il Gruppo Arriva – con 60 mila addetti totali – trasporta ogni anno 2,2 miliardi di passeggeri in 14 paesi e offre servizi urbani ed extraurbani su gomma e su ferro, a cui si aggiungono servizi turistici e di noleggio. In Italia, Arriva oggi è tra i ...

  • language https://arriva.it

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