Review Time
I got a puncture by driving over some debris on the M1 south. Phoned Arval for recovery and tire replacement and they were great. Handled everything professionally and politely. Recovery services took a long time getting to me but finally got where I needed to be. Tire replacement was next day by mobile tyre replacement which was essential since I could not drive with a puncture. Overall Arval were great although recovery services could have been quicker
Linsey in the complaints department was extremely helpful in investigating my complaint. She kept me updated throughout the entire process and explained everything clearly to me. This was so helpful and reassuring. Definitely made the situation much less stressful. Thank you !
I leased my car through a company in 2024 on a two-year agreement and have encountered no issues, so I recently opted to extend the contract for another year. The customer service team is very accessible and goes above and beyond to provide advice and quickly address any questions I have. My contract includes maintenance, and I recently needed assistance due to a punctured tyre. They offered me various options for the repair, including an ‘on the drive’ service or local garages. I selected my preferred option, and they handled everything seamlessly. I’m truly satisfied with their service, responsiveness, and overall value.
I brought my car in for a scheduled tyre replacement. Even though I arrived on time, the rude receptionist, who seemed to have a problem with the service, informed me that it would take 3-4 hours to even start on my car. Faced with the option of waiting in an uncomfortable location with no facilities, I decided to take my car elsewhere and pay for the tyres myself. The company's response was non-existent, and I couldn't reach anyone by phone except for bookings.
Claim your business profile now and gain access to all features and respond to customer reviews.
A part of BNP Paribas Group, we provide unrivalled customer service in the car and vehicle leasing sector for customers of all sizes.
wilmingtonblackcar.com
evwired.com
nrgtransportation.us
magicyclebike.com
drivingwithsteve.com
altrinchamautos.co.uk
compareparkingdeals.co.uk
read-motorgroup.co.uk
sixt.com
wolfsburgvans.co.uk