Review Time
Personalized, direct follow-up from the staff. They made sure that my order was executed correctly, quickly, and shipped immediately. After sale followup was very good - including making sure that everything was working as expected. Will definitely look there again.
This was a really bad customer experience I had to go through. I ordered a Denafrips Dac through denafrips EU - which was sent by audiophoria. On the denafrips eu website the stated delivery time is 3-4 days within the EU. This was incorrect and took roughly 7-8 days from Bulgaria to reach Germany by lorry. The Dac arrived rather late but I was happy. I planned to run this Dac in for the recommended 100 Hours, however, after less that 24 hours the DAC was completely unresponsive. I contacted Denafrips China, they replied immediately and asked me to check the fuse, which was still intact and then recommended me to get in contact with Audiophoria. This is where the struggle began.I made contact with Audiphoria on the 21.05.25 stating the device has worked for less then 24 hour before breaking on me and that I would like to return it.After contacting several times and being ignored sometimes and sometimes not I finally got a return label on the 30.05.25. I was so frustrated that it took them a week and a half to send a return label.Once the device was returned to Audiophoria I again needed to chase for my money. On the 19.06.25 I finally got my full refund. I can not recommend these guys as a good seller as when you are spending so much money on equipment you expect top level service. These guys do not provide top level service in my experience... I ordered the same DAC from MUZIX and had no issues.
Yesterday I visited their site looking for a Denafrips CD Transport and the price published was 1.317€. I send them a message inquiring about the price and other topics and the response was that the correct price is 1.580€ and that after “several days it will become 1.690€”. Sorry, I’ll look for other more serious and fair options.Sorry but the response provided here by Audiophoria does not make sense because the moment I told them about a lower price in their site, they said "we are correcting it now"... BTW if you add 21% of VAT to 1.317 the result is not 1.580. Good luck.
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At Audiophoria.eu, we are passionate about delivering an exceptional audio experience to our customers. We strive to provide a unique and personalized shopping experience.
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