Review Time
I was using one of the software resolutions for about one year and I was being way too patient looking back.
I really regret ever choosing this software.
The best thing about this whole company seems to be the Indian tech support.
There’s some software issues that have never been resolved.
Then we had multiple server issues.
Then the software just started causing massive problems over and over again.
The newly released update kept carrying along those issues.
The frustration is just beyond
Discounted offers for the first year of the subscription are extremely cheap; however, you get what you pay for: software which is almost unusable.I have a very fast PC: AMD Ryzen 7 with 16 GB of RAM and a fully updated version of Windows 11.My PC works fine with no issues.However, when I want to back up with IDrive my PC slows down considerably to a level where I can't do anything.So, I back up with IDrive at midnight. But the next day I get my PC in a frozen state. So, I need to restart my PC. But when it restarts, I get the message that IDrive backup can't continue because I restarted my PC.This happens only with IDrive not with other cloud storage software from pCloud, MEGA, kDrive (from Swiss-based Infomaniak), Icedrive, OpenDrive, etc.When I back up with other cloud storage and restart my PC, of course I can continue to back up. Backup would be useless if I couldn't turn off my PC.But why does IDrive use so much memory to back up?The back up feature also often shows a message screen: "Trust this device. To proceed, you must authorize this as a trusted device. This is a one-time process to authenticate your identity. Enter the verification code sent to your registered email address ... ". Unfortunately, I NEVER receive this verification code. Also not in my spam folder. Also not when I click on 'Resend Code'. I also used IDrive Mirror to back up my Windows partition. When I got a software error, I decided to restore my Windows 11 partition. To restore less than 300 GB took more than 12 hours, but in the end my PC couldn't start up anymore. So, I had to do a clean install of Windows 11 with all software. The IDrive backup was useless.Moreover, after my first PC restore with IDrive Mirror I suddenly can't log in anymore to my IDrive Mirror account. Also, when I request a new password, I don't receive emails.I sent three emails to support and publicrelations (the email address mentioned in many comments from IDrive on Trustpilot), but within three weeks I didn't receive an answer. Besides all these problems, the software interface is illogical and unnecessarily complicated. IDrive Photos is great on your phone because it backs up all your photos and shows geographic location data in its interface. Not just when you select photos but directly in the interface. Just like Google Photos and Samsung Gallery.However, the problem arises when you want to download photos. There's no feature to download everything at once, only one by one. Of course, you will only encounter this problem at a time you need to download photos and videos. To summarize:1. The backup feature uses so much memory that a fast PC (AMD Ryzen 7 with 16 GB of RAM and a fully updated version of Windows 11) comes to a standstill.2. Verification codes are NEVER sent to your registered email address.3. Emails to support and publicrelations are NEVER answered.4. Restoring data is practically impossible.On major review sites such as TechRadar, PCMag, Macworld, Cloudwards, Tom's Guide, etc. IDrive has been listed for many years as the number one cloud backup service. But when we check Trustpilot it seems that IDrive gets an extremely bad score of only 2.6 and this bad score becomes worse. It doesn't improve.These bad customer reviews are also a reminder that we shouldn't believe everything which is written on these so-called 'neutral' or 'impartial' professional review sites. They are paid to put IDrive and other cloud storage high on their list. Always request a trial version with the same features as the original version. Also make sure that the upload and download speeds are exactly the same as the original version.If you need to pay first for a trial period and have to request a refund afterwards, I strongly discourage you from taking a subscription.
I was using one of the software resolutions for about one year and I was being way too patient looking back.I really regret ever choosing this software.The best thing about this whole company seems to be the Indian tech support.There’s some software issues that have never been resolved.Then we had multiple server issues.Then the software just started causing massive problems over and over again.The newly released update kept carrying along those issues.The frustration is just beyond
These guys suck for the following reason:1. they offer you a discounted offer but when you go to accept, it won't proceed to payment. This bug has been around for at least 3 years. Or maybe it is intentional.2. If you don't pay, they cancel your account so you can not log in. Any reputable company would let you log in regardless of your subscription status.3. when you go to talk to them, if your last 4 digits of your current card no longer matches (lost or stolen, etc. they won't talk to you. Any competent company can verify your account any number of ways.4. Trying to get through on the phone it places you on hold for a while then goes nowhere.
After reading these many unfavorable online reviews before signing up, I was not going to subscribe to their cloud service. However, after receiving a call back a few days later from a very helpful gentleman who provided useful information, I plan to subscribe to a 5/10TB trial cloud service for my companies. So I am happy to revise my review. If the cloud service meets our needs, I will revise my review to 4/5 stars based on our satisfaction.
I recently installed IDrive and I am very pleased with product. I have been using Carbonite for many years and for the last couple years I have been very unhappy with product. Very poor customer service and a lot of difficulty when trying to install. I am fairly tech savvy, but I could not do it without the help of their customer service. The IDrive installation was very straight forward. I had no problems selecting the files/folder that I wanted to back up. The interface is intuitive. It backed up extremely quickly on the initial backup, while the initial backup on Carbonite took over a day. I do like the Carbonite feature where the icons on the laptop show a checkmark if they are backed up, a feature that IDrive does not have. On my last backup it showed that 59 files failed to back up. I initially could not find where the log was to determine what had failed. I had to use AI to ask, and it showed that I should click the “View Log” tab. The reason I had a problem was that I did not have a tab that said “View Log”, it was just an icon. However, because the AI showed the location, I found it and when I hovered over it, it says ”Activity Logs”. It was a permission issue. I wished there was a general button marked “Help” with a dropdown and search feature. In summary I think that the app is great. I would highly recommend it. Since I only have about 110GB to back up I purchased the 500GB plan, which was about 90% less expensive than Carbonite. I am now a loyal customer, great program and hopefully I will never have an emergency where I will need to use it, but it’s great insurance.
Truly the WORST backup service on the planet! it never worked for me! it would backup a small portion of my files and it would cause my computer to crash, literally taking over 100% of the CPU. Support was useless. I asked to have it cancelled and they never canceled and unbeknowst to me I paid for it for TWO years because I changed my email address believing the useless software that had never worked was cancelled and my husband didn't realize the charge shouldn't be on our card! Live and learn! If you are considering this service, just don't do it! It's really awful!Reply to their reply - oh trust me, I tried contacting their support, they are totally useless! Nothing worked! Then I wanted to cancel my account, I deleted that email address so they asked me to provide the credit card last 4 digits, I did and they replied and said that was not correct. I was surprised because I use that card for everything so I gave them my other card numbers and to each email they said no. I went and pulled up the statement and found the charge was on the FIRST card I gave them. This was my 5th email, I gave them that first card number again and they replied, yes that is the correct card! This is how every interaction with this company has gone! I had requested cancellation of this avvount over a year ago and it was never cancelled and I paid for it! I paid for this horrible service for 2 years and it never backed up my whole computer once, and it literally made my computer inoperable! I wish I had never tried this company, THEY ARE THE WORST!
I signed up for their service 4 days ago. Since then I am not able to access my account as it was asking me for an authentication code even when I never created one. Again, instead of forwarding me to the account after the payment has been made, I ended up on the page asking for this verification code. No way to reset it. Support is neither willing to refund the payment nor able to provide a solution.They said I should give them 24-48 hours which I did. That time is already over and nothing happened.I still cannot use it...!!!
I wouldnt even give one star! The only good thing is that the chat is available 24/7. I have lost client files over and over again due to no sync between the local and web storage. The phone service agents have not listened to me about what my problem is. Even after escalating it I havent heard back. Had to check in again ...I can not believe you can only download single files. If you have a folder with 100 pictures for ex. you have to download each single one ... not worth any penny!
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