Review Time
So you buy through a company called Autelstoreuk. After 3 months it has been confirmed by Autel U.K., the real ones that my machine is a copy and explains why it’s so rubbish 😡. £2000 I hope I will get back because I used PayPal. If you want to buy a diagnostic tool and not be ripped off, find a U.K. phone number for the nearest agent. Don’t get fooled like I have been 🙈
functional description such as IMMO, service reset all missing from product. Super from China without adherence to trading standards legislation so returns not accepted. AVOID.Ford diagnostics such ad vin decoding, Did not recognise any European cars (BMW, Ford, Mini, Fiat) in my workshop probably suitable for American cars.
Save yourself a bunch of headaches. This is a Chinese company and they ARE NOT AUTHORISED by AUTEL. They are a scam company with fake units. You can see this easily by the wording and their responses to e-mails which are clearly wrote by a foreign person. Don't do it.
Very poor after service the machine /scanner will not up date. Frankly do not buy from Autel I promise you will regret it. They promise the world and delivery over priced junk.Buy a cheap code read for $100 it has all the same function you need who needs another tool to read your emails and watch you-tube because that's all the differences is. when you try and use one of the special functions you find it will not work on that model of car so I suspect it will not work on any car models. All you seem to get is nothing more than live data and and codes the same as a very cheap machine from ebay.
Buyers beware - this is a Scam company.Do NOT buy from them. Do NOT buy from themI purchased x4 wheel sensors and x1 scanner. They did not work and DHL couriered them back to China. They won't give me my refund. Making up some poor excuse about customs tax etc.I will be sending my emails and information to the Chinese Embassy in London .
Buyers Beware!!!!!!!!!!Poor customer service and warranty repairs. My scanner stopped working within 5 months and was returned for warranty repairs. The warranty stated is one year. I did everything as requested. The scanner was registered and a invoice was provided. I received a email later stating that I had to pay a $100.00 deductible to have the scanner repaired.I have returned all my Autel scanners. There are many competitive scanner companies available with superior customer support.
Terrible, horrible customer service. If I could rate them with a zero stars, I would. I had issues with the scan tool under the manufacture warranty period. They replaced the unit with one that didn't have any programs on it. They said that I would have to pay $800 to have programs installed on it, and "it's not their problem, it's mine". Why would I have to pay again, since I already paid for the programs when I purchased the unit? I contacted the Napa store that I purchased the tool from, no help there either, since they purchased it from a local distributor. I contacted the distributor that they bought it from, no help there either. What a terrible experience.
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