Review Time
I brought my highly anticipated Contour Design RollerMouse Mobile from Back Care Online Australia. Online ordering was very easy and their pricing comparable and even better than other stores. Postage was very quick with updates on shipping delivery. I’m very happy and if needed will use Back Care Online Australia again, I will also recommend them to anyone who needs specialised equipment.
BEWARE OF THESE GUYS. After writing a negative review of their performance they replied trying to justify that they were surprised and disappointed to receive a negative review. With the Failure to book a demo - despite saying they do this I wanted to inform everyone of my issue. From the below correspondence you will note they might be trying to gaslight everyone on the allegation of "uncooperative and hostile behaviour you displayed through the process." Please find the correspondence below contrary to their allegations. AGAIN BEWARE !!!! Please note actual names changed to BUYER and SELLER to meet Trustpilot rules15/11 SELLER My parents are wanting to lock in Friday? Is there an issue? Thanks BUYER15/11 Hi SELLER Just wanting to confirm Friday please. Thanks in advance. Regards BUYER 14/11 Hi SELLER I didn’t realise you did demos I thought from your emails you just sent the scooters out for me to assemble? Since I was wrong could we please lock in Friday 17th – am preferably. Thanks in advance Regards BUYER 14/11 Hi BUYER, Thank you for your email. I have just tried to reach you on your mobile and left a message. We would be happy to have arranged a demo with yourself on the dates you have mentioned your parents are over, these being 15th, 16th and 17th Nov. One of the benefits when purchasing with Back Care was that we are happy to offer a 7 day trial period The benefit of this particular scooter is that it is super easy for users to assemble and use. As you have mentioned another mobility team are coming out to you to demo, once you have seen the product again and understand how it works please do feel free to discuss the pricing of the unit with us. We would also be happy to honour special pricing for yourself and your parents. The promotion we had running on the Supalite4 while on the display in Mornington Central was quite a strong one. Should you wish to discuss this please do reach out. I look forward to hearing from you and assisting you further. Kind Regards,SELLER. 14/11 Hi there I have spoken with my parents and they are keen to proceed with a demo - I was wondering who would be showing my parents how to use the scooter? If I read this correctly you want me to pay for the scooter and then trial myself indoors – we don’t know how to use it and hence the reason for a demo? Thanks in advance Regards BUYER 9/11 Thanks this is the first email received. I will review and discuss with my parents and revert. Regards BUYER 9/11 BUYER, I hope that you are well. I have tried to reach out to yourself today on your mobile but unfortunately it would not call through. I wanted to check in with you to see if you received our previous communication in relation to trialling the SupaScoota on the 15th, 16th or 17th of November when your parents are over from Shepparton. The price offered to yourself at $3,890 is very competitive pricing for that particular scooter including no cost for delivery. Competitors offer this particular scooter at a much higher price of $4,465. If you would like to arrange a call to discuss this at a time that would be suitable for you please do let me know. I look forward to hearing from you and assisting you further with this. Kind Regards,SELLER. 3/11 Hello BUYER, Thank you for your time on the phone yesterday. We would be happy to provide your parents with the opportunity to trial the Supascoota Supalite4. The sale prices which we currently have available are valid until this Sunday when we are still on the stand. I understand that they will be on the Mornington Peninsula on the 15th, 16th and 17th of November. Given this, to honour the sale price of $3,890 I would be happy to lock in the price with a fully refundable deposit of $100. We will look into arranging a trial for your parents across the dates you have mentioned in November. Our usual trial process is offered as a refund policy. You would be able to purchase the items and have them posted to you with a 7 day decision period. In the instance that you do not wish to keep the products we would accept a refund on the basis they remain in their original condition and are returned with all the packaging, parts and manuals that it comes with. Until you are confident that you want to keep the product we suggest it only be used on indoor floor surfaces such as carpets or tiles to avoid any wear and tear or damage to the product.Attached is an invoice for the $100 fully refundable deposit to secure the price. This $100 would then come off the $3,890 payable for the Supalite 4. I look forward to hearing from and assisting you and your parents further in this. Kind Regards,SELLER.
Back Care Australia provides quality products at affordable prices. My recent order - forearm crutches in aqua - arrived quickly and the communication has been great. I love my new crutches - I can now get around safely and everyone comments on the great colour!
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One of Australia's leading suppliers of products for Back Pain with many of our products being manufactured here in AU - Shop Now - Sale ends soon.
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