Review Time
Agreed upon a delivery date, which was guaranteed - no updates or apologies for the delay (I am lucky I double-checked). The delivery was marked as not urgent by an associate by mistake, to be delivered two days after our conference started (we're one of the main sponsors). Very low urgency from the team to resolve this and 0 apologies.
3/5 stars due to the fact that by ordering the Bio Degradable Wrinkle Free Canvas, listed as similar to vinyl I expect vinyl. So that’s on me. The back drop is essentially very much still canvas. That being said the backdrop was still too thin and see through for my use, and if it’s left sitting wrong it will hold wrinkles. Price for the size is great, competitive. Communication was good and responsive. Fast delivery. No real issues with the backdrop image quality.
Honestly if I could give negative stars to this company I would. Over several orders they have either misprinted or just not posted orders. Caused significant disruption at events. Could potentially forgive mistakes if customer support was anywhere near acceptable however emails routinely not answered and queries take weeks to resolve.
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Backdropsource is a multi branded online store with largest collection of photography backdrops and studio equipment in USA. We are partners with major brands Savage, JTL, Norman, Speedotron, Photogenic, Morris etc. Our vivid range of products address studio lighting, product photography, chroma key kits, photography editing digital software, muslin fabric backdrops, paper backdrops, vinyl backdrops, you tube video creation kits, backdrop support systems, studio gears and accessories.See more
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