Review Time
Ordering was easy and the product is just beautiful. My only wish is that I would have received notification when the job shipped with the tracking info instead of having to bug someone. Luckily, the customer service was quick to reply and very kind.
I previously had a poor experience with Backdrop Source but they have definitely redeemed themselves. We ordered a replacement banner (without the stand) for a banner previously purchased in order to have a different design. Ross from their Customer Service team answered all of my questions and made the ordering process quick and easy. The banner arrived during the timeframe they gave me and they even threw in an extra carrying bag to make up for our last experience. We will be ordering again.If you are hesitant about ordering, the biggest issue we had in the past was not getting our items in time. I would recommend ordering with more lead time if that is something you would be worried about. We chose Backdrop Source because it was the only place we could find a backdrop banner for our conference booth set up where we could have one stand but have multiple banners that attach to it for when we are talking to different industries.
I have ordered several of the Tension Fabric Walls and have been really impressed with the quality of the print, sturdiness of the construction, and the quick turnaround time. Customer support over their chat feature and via email has been exceptional. I am always able to quickly get the support I need.
Upon arrival, several seams were coming undone and several grommets had already fallen out. This is cheap Chinese manufacturing. When I contacted customer support they stated they would send new grommets. Those never arrived. They also ignored the fact that you need special tools to install them. As for the seams, they wanted me to take it to a tailor on my own time to get it fixed with only a promise that they would repay me for it. Considering the complete failure that was their customer service in regards to the grommets, I am not inclined to believe their word. They started ghosting me when I was insisting that they repair or replace the damaged piece. I spent over $700 with them for shoddy workmanship and I feel like I was ripped off. Not only was the workmanship subpar, but their total lack of customer service is depressing. I would not do business with them again.
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Backdropsource is a multi branded online store with largest collection of photography backdrops and studio equipment in USA. We are partners with major brands Savage, JTL, Norman, Speedotron, Photogenic, Morris etc. Our vivid range of products address studio lighting, product photography, chroma key kits, photography editing digital software, muslin fabric backdrops, paper backdrops, vinyl backdrops, you tube video creation kits, backdrop support systems, studio gears and accessories.See more
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