Review Time
I am totally disgusted by the service provided by this bank. I had sent money on the 4th April and today is the 9th April, the app in which I used to send money in order for my uncle to receive the money confirmed it is ready for collection. My uncle had to endure the pain of waiting for hours to be able to speak to someone before being informed that the money had not reached. He has been visiting various branchs and they are all the same (useless service). I would never want to have any dealings with this bank and have requested cancellation and will send it via another bank.
Dear pathetic bank I want to rate u a thumb down for your shitt services to be honest.despite I have informed bank personally and called on help line afr 2 months even I am getting #mr Junaid sardar Ali jarwar in n out detail on my Fon number .it's disturbing and alarming too.where as I cant open my app in my fon due to bank pathetic procedures.
Today is 27 November 2024. Since 17 November I called 5 times to customer services to unlock my account. Every times they had noted my international phone with a promise that the Rep. Will give me a call to do the job. I spent lot of money making these call and waiting time. But never the rep. Called me on my international number. I am frustrated and as this issue is back dated 1 st March ,2024, have full right to do anything against the bank including SUE them. There rep. Are worst while talking.
The Bank services are declined since 2002, no care for the old-loyal overseas Pakistanis who have been remitting money to their accounts, there is no body to listen to client's complaint put on untrained, amateur call center representatives. My advice to refrain from banking with Bank Al Habib, sucking their clients' money!!!
Today, I visited Bank Al Habib's Mehmoodabad branch. Unfortunately, upon arrival, I encountered an issue with their system, resulting in a wait of approximately one hour. In an effort to address the situation, I approached Ali, the operations manager, to inquire about the recurring system malfunction. However, I was disheartened by his response, which lacked empathy and professionalism. Rather than offering reassurance or a timeline for resolution, his demeanor was dismissive, suggesting that I switch bank if I found the situation unsatisfactory. Such behavior is unacceptable and reflects poorly on the institution's commitment to customer service. I urge the management to ensure that employees exemplify decorum and exhibit empathy when interacting with customers.
Poor service and no check on management. Have provided the bank a form to update my contact details and waive the biometric from the registered email address. They waived the biometric but didn't updated my contact details due to oversight maybe. But afterward have followed up and even emailed customer complaint several times but the annoying responses was that messages were forwarded to the branch or contact branch, provided account number, etc. but still not able to resolve petty issue lingering since serval months. Third-class service in the era of banking.
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