Review Time
If I had a choice to give them 0 stars I would. Called the store to see if they had a type of gun I wanted and they told me yes and to just come in. I came in waiting for someone to acknowledge me or help me for 10 min no body came. I went to the check out register and asked if they had a sign in sheet they said no, and that they won’t be able to help me due to being past the cutoff time. They have horrible customer service here, they don’t acknowledge customers as they walk up and told me to come back the next day. They should have a sign in sheet so your not standing there waiting and then other people just come up cutting you in line. They need to have a more direct system for people looking to purchase guns. I will not be shopping there ever again. They just lost a good cutomer!
First I am an avid fisherman/person and Bass Pro Shop is one of my favorite stores. So this is a hard review to write. I purchase a Plano 7771 tackle box less than a year ago. Recently, I noticed that the top (plastic cover) started to warp. Now it won't close at all and this makes the top shelf unusable because everything in the top will fall out when accessing the shelf below. I thought no problem I'll go to Bass Pro Shop and they will stand behind there items that they sell. Nope, I was told that there is a 60 day return policy (by Plano) and that Bass Pro Shop would do nothing in either return or replace. The cost of the tackle box was approximately $100. The salesperson said that she understood that there should be some compensation but not from BPS. Can someone explain to me why a tackle box, that spends days in the sun should warp.BTW I’m talking about the store in Brandon Fl.
Concord, NC location called the cops on me. Be wary and extremely cautious at this location. They’ll call the cops on you. Not mall security. The police. City of Concord police. The Hilton Vacation sales tactics have become so extreme they’ll call the cops if you complaintoo much. Seriously. Literally. Still in disbelief over today’s events. (The vacation sales used to be called Bluegreen Vacation Resorts, always be wary when a company changes names. Look up how many stories online of customers duped by these scams and not able to redeem before that $299 steal of a deal vacation expires.)I could possibly just forget the abysmal customer service at every Bass Pro I have visited, including the Missouri flagship location, in the last 7 to 8 years. Especially more so since the Cabelas acquisition. If you’re buying a boat or vacation they have time and smiles for you. Try getting help finding a $5 lure though , you’ll be on your own. Speak up and let them know you don’t appreciate the Hilton people’s lies and tactics and they’ll send a dude in a uniform carrying a gun to come talk to you. He thought they were stupid too.
Concord, NC location called the cops on me. Be wary and extremely cautious at this location. They’ll call the cops on you. Not mall security. The police. City of Concord police. The Hilton Vacation sales tactics have become so extreme they’ll call the cops if you complaintoo much. Seriously. Literally. Still in disbelief over today’s events. (The vacation sales used to be called Bluegreen Vacation Resorts, always be wary when a company changes names. Look up how many stories online of customers duped by these scams and not able to redeem before that $299 steal of a deal vacation expires.)I could possibly just forget the abysmal customer service at every Bass Pro I have visited, including the Missouri flagship location, in the last 7 to 8 years. Especially more so since the Cabelas acquisition. If you’re buying a boat or vacation they have time and smiles for you. Try getting help finding a $5 lure though , you’ll be on your own. Speak up and let them know you don’t appreciate the Hilton people’s lies and tactics and they’ll send a dude in a uniform carrying a gun to come talk to you. He thought they were stupid too.
Bought an Airliner Fishing Rod Case, sent me the wrong item and was promised to have the correct item delivered before my flight. The company failed to meet expectations and it's promise to deliver. I will NEVER order from Bass Pro Shop, ever again.
Bought an Airliner Fishing Rod Case, sent me the wrong item and was promised to have the correct item delivered before my flight. The company failed to meet expectations and it's promise to deliver. I will NEVER order from Bass Pro Shop, ever again.
Frist of all we bought a pontoon boat from the Roeville store and the experience fantastic. But after the summer we removed the battery for the winter. As we reinstalled the battery we shorted the negative to the positive. after talking to Brian Hottell he had me talk to Jaerry Tuker the head mechanic. they had the parts that we needed. after returning a hundred mile to the cabin we needed to talk to Brian and he walked me through it. After all there help we where back on lake. This well make me have them do all the work on the boat.
Frist of all we bought a pontoon boat from the Roeville store and the experience fantastic. But after the summer we removed the battery for the winter. As we reinstalled the battery we shorted the negative to the positive. after talking to Brian Hottell he had me talk to Jaerry Tuker the head mechanic. they had the parts that we needed. after returning a hundred mile to the cabin we needed to talk to Brian and he walked me through it. After all there help we where back on lake. This well make me have them do all the work on the boat.
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