basspro.com

1.7
1.7 Based on 340 reviews

The world's most exciting sporting goods available online. Truly everything an outdoor sportsman could dream of online. World's largest fishing and hunting departments ... choose from thousands of different lures, name brand rods and reels and every fishi...

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Average Rating

1.7

/
5

340 Reviews

5 Star
15%
4 Star
0%
3 Star
1%
2 Star
6%
1 Star
79%

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What a nightmare I bought a bass…

What a nightmare I bought a bass tracker classic xl 2024 in April 2024 on the 2nd WHAT A Piece OF S@#$ IV had it 14 months the price was 16,999.00$ I never got to see the boat until I paid it in full I got to see a show room boat but not the one I was buying when I picked it up on the 3rd I took it to the lake and ran it for a couple of hours, when I got back to the ramp and on the trailer I pulled the stern plug and waited it was full of water on the 4th I contacted bass pro Gainesville Florida and was told to bring it in so I drove the 3 1/2 hour trip from Georgia to gainesville florida I had to leave the boat When I got a call I was told that they ran the motor in a barrel but found no leaks what? How do you find a leak in the hull by running the boat in a barrel stupid job. I went and got my boat My wife and I took the boat to West Georgia north of Tallahassee Florida for a relaxing 3 day fishing trip I put the boat in the lake are lunch and got in the boat and went fishing this lake is huge I went across the lake and was fishing in 4 feet of water nothing biting so I went east to the other end of the lake all was fine I found a bunch of boats fishing so I found me a spot anchored and started fishing after about 3 hours I got tired and hot so I went out to the chanel and headed back to the camp grounds about 5 minutes I got a warning horny so I turned the boat off trimmed the motor and found nothing clogging the intake but vessel view said it was hot, I called bass pro where I bought this junk and was told to use the troll motor to go 5 mile with it it's only a 12 edge it ran out of battery charge after about an hour I tried to start it but the warning kept beeping . I flagged down another boat to give me a tow and finally got back to the cam and we left wit two days not used more worthless money spent I've called customer service and no one wants to deal with a complaint except say I'm sorry about all your trouble I'm don't with bass pro they get your money and forget about you DONT BUY ANY THING FROM BASS PRO THEY ARE OVER PRICED GIVE YOU A DELIVERY DATE AND SEND OUT THAT Purchase Economy NO TELLING WHEN YOUR GOING TO GET YOUR STUFFSTAY AWAY YOULL GET SCAMMED

1
Date of experience: Jun 11, 2025
What a nightmare I bought a bass…

What a nightmare I bought a bass tracker classic xl 2024 in April 2024 on the 2nd WHAT A Piece OF S@#$ IV had it 14 months the price was 16,999.00$ I never got to see the boat until I paid it in full I got to see a show room boat but not the one I was buying when I picked it up on the 3rd I took it to the lake and ran it for a couple of hours, when I got back to the ramp and on the trailer I pulled the stern plug and waited it was full of water on the 4th I contacted bass pro Gainesville Florida and was told to bring it in so I drove the 3 1/2 hour trip from Georgia to gainesville florida I had to leave the boat When I got a call I was told that they ran the motor in a barrel but found no leaks what? How do you find a leak in the hull by running the boat in a barrel stupid job. I went and got my boat My wife and I took the boat to West Georgia north of Tallahassee Florida for a relaxing 3 day fishing trip I put the boat in the lake are lunch and got in the boat and went fishing this lake is huge I went across the lake and was fishing in 4 feet of water nothing biting so I went east to the other end of the lake all was fine I found a bunch of boats fishing so I found me a spot anchored and started fishing after about 3 hours I got tired and hot so I went out to the chanel and headed back to the camp grounds about 5 minutes I got a warning horny so I turned the boat off trimmed the motor and found nothing clogging the intake but vessel view said it was hot, I called bass pro where I bought this junk and was told to use the troll motor to go 5 mile with it it's only a 12 edge it ran out of battery charge after about an hour I tried to start it but the warning kept beeping . I flagged down another boat to give me a tow and finally got back to the cam and we left wit two days not used more worthless money spent I've called customer service and no one wants to deal with a complaint except say I'm sorry about all your trouble I'm don't with bass pro they get your money and forget about you DONT BUY ANY THING FROM BASS PRO THEY ARE OVER PRICED GIVE YOU A DELIVERY DATE AND SEND OUT THAT Purchase Economy NO TELLING WHEN YOUR GOING TO GET YOUR STUFFSTAY AWAY YOULL GET SCAMMED

1
Date of experience: Jun 11, 2025
Delia Anderson
We shop Basspro often

We shop Basspro often. The last couple of times we went we checked out with a cashier named Kyla. I must say she's the nicest and most outgoing person that we have met. She's such a pleasure. If you shop at Basspro in Myrtle Beach, SC look for her, she radiates southern charm.

5
Date of experience: Jun 07, 2025
Virginia Morgan
We shop Basspro often

We shop Basspro often. The last couple of times we went we checked out with a cashier named Kyla. I must say she's the nicest and most outgoing person that we have met. She's such a pleasure. If you shop at Basspro in Myrtle Beach, SC look for her, she radiates southern charm.

5
Date of experience: Jun 07, 2025
Obadiah Anderson
Avoid at all costs !

If you value your time, honesty, and proper service - or if you’re a Green Card holder - I strongly recommend you avoid the firearms department at Bass Pro Shop. My recent experience was a textbook case of poor training, outdated policies, staff dishonesty, and a total disregard for customers.First visit:I went to purchase a firearm, bringing my driver’s license and concealed carry permit—both legally sufficient under federal law. I also had a digital copy of my Green Card on my phone, as every other gun shop has always accepted. However, the Bass Pro Shop gun counter employee insisted I physically present my Green Card. He refused to even look at the digital copy, claiming this was “company policy.” He would not budge, forcing me to drive home and back, wasting over 2 hours of my time.After the fact:The store manager later admitted by phone that this was actually an old policy. The employee was wrong, and I should not have been required to present my Green Card physically. His only “remedy” was to say it would be addressed in training. No apology, no compensation for my wasted time, no accountability. It felt like the employee knew the current rules and simply didn’t care, preferring to invent obstacles rather than help a customer. Frankly, this also borders on illegal behavior, since federal law does not require a Green Card to be physically shown if you already have your state ID and concealed permit.Second visit:Once my background check cleared, I returned to the shop to pick up my firearm. I found a line of people waiting to buy guns and do paperwork. Despite all my paperwork being completed, I was told I’d need to wait at least 30 minutes for a simple pickup. I asked, very politely, if a manager could help speed things up, since my transaction was ready. After a wait, a manager finally emerged, glanced at the line, and told me I would have to wait like everyone else - despite not being busy. I later learned they should have offered me the option to schedule a pickup appointment for situations like mine, but they never mentioned it.When I expressed my frustration and asked for a refund instead, the gun desk staff member agreed instantly, showing zero interest in resolving the issue or keeping my business. They then took more time to process my refund than it would have taken to just hand me my purchase. This “customer service” is the definition of rigid, bureaucratic, and indifferent.Aftermath:I was then shocked to learn, during the manager’s follow-up call, that staff had also lied to him about the events. He told me the employee who issued my refund was “helping a customer” at the time, which simply wasn’t true. The manager himself doubted my word, but hadn’t even reviewed security video—showing little interest in getting to the truth. No sincere apology, no commercial gesture, just a repeated assurance that “we’ll use this for training.” That’s a joke.Conclusion:Bass Pro Shop’s gun counter operates on outdated, sometimes illegal policies, wastes your time, and then gaslights both you and their own management. If you’re not a U.S. citizen, be ready for extra hurdles. If you are, good luck, because these employees invent rules, then lie about it, and treat customers like a nuisance. There are much better, more respectful FFLs with larger selections and honest staff. Save yourself time, stress, and disappointment - avoid this shop at all costs.

1
Date of experience: May 30, 2025
ZICR4FT
Cancels online orders everytime

I tried buying $5.99 hats that keep on getting cancelled for reasons they do not want to disclose. They send marketing emails nonstop but never honor online orders.

1
Date of experience: May 30, 2025
Palmer Scott
Avoid at all costs !

If you value your time, honesty, and proper service - or if you’re a Green Card holder - I strongly recommend you avoid the firearms department at Bass Pro Shop. My recent experience was a textbook case of poor training, outdated policies, staff dishonesty, and a total disregard for customers.First visit:I went to purchase a firearm, bringing my driver’s license and concealed carry permit—both legally sufficient under federal law. I also had a digital copy of my Green Card on my phone, as every other gun shop has always accepted. However, the Bass Pro Shop gun counter employee insisted I physically present my Green Card. He refused to even look at the digital copy, claiming this was “company policy.” He would not budge, forcing me to drive home and back, wasting over 2 hours of my time.After the fact:The store manager later admitted by phone that this was actually an old policy. The employee was wrong, and I should not have been required to present my Green Card physically. His only “remedy” was to say it would be addressed in training. No apology, no compensation for my wasted time, no accountability. It felt like the employee knew the current rules and simply didn’t care, preferring to invent obstacles rather than help a customer. Frankly, this also borders on illegal behavior, since federal law does not require a Green Card to be physically shown if you already have your state ID and concealed permit.Second visit:Once my background check cleared, I returned to the shop to pick up my firearm. I found a line of people waiting to buy guns and do paperwork. Despite all my paperwork being completed, I was told I’d need to wait at least 30 minutes for a simple pickup. I asked, very politely, if a manager could help speed things up, since my transaction was ready. After a wait, a manager finally emerged, glanced at the line, and told me I would have to wait like everyone else - despite not being busy. I later learned they should have offered me the option to schedule a pickup appointment for situations like mine, but they never mentioned it.When I expressed my frustration and asked for a refund instead, the gun desk staff member agreed instantly, showing zero interest in resolving the issue or keeping my business. They then took more time to process my refund than it would have taken to just hand me my purchase. This “customer service” is the definition of rigid, bureaucratic, and indifferent.Aftermath:I was then shocked to learn, during the manager’s follow-up call, that staff had also lied to him about the events. He told me the employee who issued my refund was “helping a customer” at the time, which simply wasn’t true. The manager himself doubted my word, but hadn’t even reviewed security video—showing little interest in getting to the truth. No sincere apology, no commercial gesture, just a repeated assurance that “we’ll use this for training.” That’s a joke.Conclusion:Bass Pro Shop’s gun counter operates on outdated, sometimes illegal policies, wastes your time, and then gaslights both you and their own management. If you’re not a U.S. citizen, be ready for extra hurdles. If you are, good luck, because these employees invent rules, then lie about it, and treat customers like a nuisance. There are much better, more respectful FFLs with larger selections and honest staff. Save yourself time, stress, and disappointment - avoid this shop at all costs.

1
Date of experience: May 30, 2025
Flynn Morgan
Cancels online orders everytime

I tried buying $5.99 hats that keep on getting cancelled for reasons they do not want to disclose. They send marketing emails nonstop but never honor online orders.

1
Date of experience: May 30, 2025
great customer service

I took a pair of shorts in with out a receipt to exchange to a different size Cheryl was so pleasant she got a hold of someone to help me find a different pair there weren't many. found a pair Cheryl then proceeded to finalize the transaction this store is in porter county off I-94 I then proceeded to shop some more

5
Date of experience: May 29, 2025
Julius Parker
great customer service

I took a pair of shorts in with out a receipt to exchange to a different size Cheryl was so pleasant she got a hold of someone to help me find a different pair there weren't many. found a pair Cheryl then proceeded to finalize the transaction this store is in porter county off I-94 I then proceeded to shop some more

5
Date of experience: May 29, 2025

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Business Details

  • The world's most exciting sporting goods available online. Truly everything an outdoor sportsman could dream of online. World's largest fishing and hunting departments ... choose from thousands of different lures, name brand rods and reels and every fishing accessory imaginable for bass, trout, saltwater trophies or what ever your fishing adventure requires. Large selections of hunting gear includes name brand products, rifles, handguns, black powder arms, bows, treestands and accessories. Complete offerings of name brand camping, climbing and athletic equipment, as well as huge assortments of men's and ladies' outdoor sportswear.See more

  • language https://www.basspro.com

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