Review Time
My sandles arrived early, but the way that they were poorly packaged and had grass and sand stuck to the bottom of the treads, it was obvious that they had been worn and returned. I am sending them back, but if I want the same sandles I have to pay shipping again! I will look elsewhere, thank you.
Ordered product online and they attached incorrect delivery label. Spoke with customer service to correct it. They updated fedex and reprinted the label and got it wrong again. Customer service did nothing to help and just said the same thing over and over. I will never order from this company again. Shockingly unprofessional
An outfiter (Jason. K) approached I and my brother asking if we'd like to sign up for something on his tablet, we told him we weren't interested, he followed us and asked "why not? Its not that big adeal) then he told us that it was in store benefits and pointed back at a price tag saying that you could get random discounts on items, he started asking for my brothers informations and asked to see his id, which we both thought was weird but assumed it was for something firearm related because he pointed back in that direction when he told us that we could get random benefits and then asked him to type in how much he makes a year which we also thought was really weird, (when he presented the tablet to my brother he didnt show him any legal information nor did he say that there was any because he was telling us that what we were signing up for was a membership and not a credit card), I asked him what some of the information was needed for and he couldnt give me a straight answer and ignored my questions twice but by then he had already signed in all of the required information and didnt tell us that we werent infact signing up for a capital one credit card which is completely unacceptable
I never thought I would walk into Bass Pro and leave feeling deceived, but that’s exactly what happened today. Within five minutes of entering the store, I was approached by an older, bald employee named Jason, who carried a tablet and immediately started pressuring me and my brother to “sign up.” He described it as a Bass Pro membership with rewards and discounts, never once mentioning it was actually a Capital One credit card application.After refusing several times, I finally agreed, thinking it was a simple store membership. Jason took my ID, filled in most of the form himself, and only asked me to enter information in a few spots. I never got the chance to read the fine print or fully understand what I was signing. Only after the application was submitted did Jason casually mention that it was for a Capital One credit card, which triggered a hard credit check on my report.This is not a small issue for me. I am 21 and have been working hard for the past 4 months to build my credit responsibly with a secured card. I have been careful to avoid unnecessary credit lines, and I take my financial health extremely seriously. Being tricked into a credit application under false pretenses is beyond unethical, it feels predatory, especially coming from an older employee who should know better.When I confronted Jason immediately afterward, he became visibly nervous and admitted it was a credit card application but acted unsure about whether it involved a hard inquiry. It did. That lack of honesty and transparency is unacceptable.I spoke with the store manager, who listened respectfully, agreed that what happened was wrong, and promised retraining. I truly appreciate his professionalism. But Jason’s actions cannot be brushed off as a simple mistake. He used misleading tactics that could damage my financial future.To Bass Pro Corporate: Customers should never be misled into applying for a credit card under the guise of a store membership. This needs serious review, accountability, and clear safeguards so no other customer experiences what I went through.I walked into Bass Pro expecting honesty and respect. Instead, I walked out with a hard inquiry on my credit report and a potential credit card I never wanted. That is not the Bass Pro experience anyone deserves.
I ordered 1 hat and FedEx could not find my address. Bass would not authorize for me to pick up at a nearby FedEx location. All of this for 1 hat. I will buy in the store for now on. They could not do anything but refund my money!
Tried to purchase a ATV thru there website 10,000 but there web site is so screwed up was on it for 2 hrs trying to get one but going to honda dealershio tomm i quess who ever is in charge is stupid because if it did it to me it has done it to allot of people I am sure they have lost thousands of dollars dont waste your time with bass pro shop. Go to honda dealer if you want an atv
Great physical store but worst online purchasing experience ever.It takes them fifteen business days for them to send an item from the warehouse to my local store for pickup. The 800 phone number cannot cancel orders and sends you to the store. The store cannot cancel an order without the item in store. The whole ordeal ended up taking 1.5 months. The worst part is that the item sat in the store for 2 weeks before they called me.
I ordered 9 hats online for a company event and the order was cancelled for no reason!!!! The payment went through obviously an no email was sent to let me know that the order was cancelled!!!! HORRIBLE online experience. I was expecting a lot more from Bass Pro Shop!!!! My online review is a ZERO!!
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