Review Time
On November 17th 2021 I signed a contract with Bath Fitter Idaho to have my tub/shower replaced. The installation did not begin until 3 three months later on February 28, 2022. When they installed the shower it did not go floor to ceiling as promised in the contract and was told I would be compensated which has not happened. I called them back out because they did not install a three valve correctly so their plumber came to correct it 2 1/2 weeks later. On March 7 Glass Doctor ( a subcontractor which they claim on their website they don’t use) was out to measure for the door. I don’t understand why they had to measure again since the measurements were in the contract. Then 2 MONTHS alter, May 7 Glass Doctor came to install the door finally, but it was the wrong door (Bath Fitter ordered the wrong door) and it would not fit. Then two months later on July 30, I received a bill in the mail so I promptly called and said I don’t even have a shower door yet and they said I’ll look into that. September 19, 10 MONTHS since I signed the contract, Glass Doctor installed the door and did repairs to the trim around the shower that Bath Fitter installed incorrectly. November 3rd I received a text message (no bill no email ) demanding payment that same day. I called immediately andtalked to Olga (who was rude and demanding) on the phone and told her I was supposed to have a credit for the shower not going floor to ceiling which was extremely important for the aesthetic, considering I have a vaulted ceiling. She said she would “look into it” but I she didn’t call me back until a month and a half later. December 23, I was told by the unprofessional Olga that I would not receive a credit because I did not respond to her Dec 12th text message demanding payment in a timely manner. I did not get what I was promised and went without a shower door for 11 months! I am extremely skeptical to think what kind of service I will get in the future with the lifetime warranty. Eventually 10 months later, I was able to use the shower.
Worst decision I ever made. They are very expensive and the quality of work they do is garbage. The guy who came to my house was a total slob. Left silicone all over the glass doors and left holes in the floors so when I put the bath on in the morning everything went downstairs and destroyed the ceiling. We had to have a plumber come. And then a sheet rock guy and then a painter. And when I called customer service they got back to me two weeks later and offered me a $50 gift card. I spent almost $7000 and they think a $50 gift card is going to make me happy. Don’t believe me just read the reviews everyone can’t be wrong. Don’t use Bathfitter
Authur gave me an estimate of $2500 for my guest tub and $4500 fmy Master shower if I decided not to buy white, each would be a thousand dollars more, mind you there were less than 10 total choices. Also according to Arthur Bathfitter will not resurface trim that isn't within the confines of the main area their technician will focus on. That means you have to figure out what to do with that or leave different colors. I told Arthur I needed to review it with a family member. He complained he had to drive 45 minutes from Bathfitter's Deerfield Beach location and didn't initially come away with a deposit for a closed contract. That evening my family member agreed to the pricing for each, but wanted the deposit lowered from 50% to between 25 and 30%. When I called Arthur back to give him the job, he first had the Master at $5500. He didn't want to come down, even though he knew the price he said verbally was a mistake. Finally he agreed. Then I told him about the deposit. He arrogantly decided to pass and got off the phone. I believe Bathfitter considers themselves the only game in resurfacing. Fortunately they would not be right. By luck I found a local company that blends your color and resurfaces tile, kitchen cabinets etc. Both Bathrooms were completely beautifully completed for $2000 and zero deposit. I was so pleased I hired them again for my Kitchen for $2500. And my kitchen is 2 different shades of silver, and both bathrooms are completely uniform 1 color silver. People who visit are in awe of what I found. I wish I could include the phone number, but I want to follow the rules. By the way no adhesives or products that have the potential to erode during the use of pressurized water are applied to your walls, versus what bathfitter must do to install their acrylic
First of all they say no seams, look at the pictures, false! installer licks finger to apply cauking in seams,installer says cut out caulking and replace" lick your finger first" will need to change regularly my mistake was paying these con man
I had an excellent experience with Bath Fitter. Our installer arrived on time on the date specified. Our project was finished in one day and we are ecstatic over the results. Our installer had over 5 years experience with the company. My advice to others who are considering Bath Fitter: ask the scheduler to send an installer with experience. It seems like a lot of the complaints on here had new employees installing their baths.
Bathfitter is a horrible company. I am trying to get a 500.00 dollars deposit from them. I refused delivery of their product because it was not what was presented to me at time I agreed to have the work down. Now they will not give me my deposit. My next step is file a small claim against them. Stay away from them their product is all cheap plastic.
I worked for the Johnson City, Tennessee branch for almost 5 years. When I first started I had to beg the Manager to give me the time and materials needed to do the jobs right but after 5 long years they grew tired of me and replaced me with a new young fellow who's happy to slap a fast easy bandaid on a structurally unsound mess.
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