Review Time
.My parents are elderly and I believe they were taken advantage of. Bath Fitter was very unprofessional after a multitude of attempts to get their appt. set, my mother had to get upset in order to get any progress started after giving them their $1000 deposit. They were very unknowledgeable about the process of getting a permit and when they had issues getting it, they did not inform them, they just went quiet and they, again, did not contact them. They delayed the appt. 3 times and when they came to do the install, they didn't have the correct parts and could not proceed. They are getting their deposit back and finding another business that will be professional, knowlegable and dependable. If it was an option I would give them NEGATIVE stars. Shame on you Bath Fitters, for taking advantage of the elderly!
I wish I had read these reviews before I spent almost 20K to have two showers installed as I would not have used this company. In my opinion, the shower bases we had installed are manufactured at a sub-standard. The sides are not square and they flex too much which I expect will cause them to fatigue and become defective more quickly than those from another manufacturer. If I stand close to the drain it “clicks”because I believe the base flexes too much. I have requested that a senior installer comes out to address our concerns but as of now, one month later, no one has appeared to address my concerns. Two times they have scheduled someone to look over the issues. They cancelled one appointment and simply didn’t turn up for the second one. I can’t emphasize how disappointed I am with the bathfitter!
In my opinion, stay away from Tatiana Velez the person at Bath Fitter who sets up installations in my area. She should not be in customer service and has made my dealings with Bath Fitter rather unpleasant. It all started when she left me a voicemail asking me to call her back. Didn’t say why, what it was about, not even that she was calling about an installation. When I called her back within the hour around 3pm, she was already gone for the day and left no notes on my file. The next day when she returned my call, I told her that it would have been great if she could have given me some information in her voicemail like a reason why she was calling, or why bother leaving a message. I did not say this, but what would have been even better yet would have been when my bath would be ready and a range of dates of when we could install it, but that would be asking way too much. She told me I was rude and couldn’t continue this way. I wasn’t rude, I just wanted to express that if you are going to leave a voicemail, a little, or a lot, of information would be helpful. Well, she got offended, hung up and we never spoke again. Things did not get better from there regarding the installation process where she was concerned. I called James and specifically asked to deal with another installation person to set up the installation, but it would seem there was none a available as James the salesman had to step in to the process until Tatiana got back involved and then another issue came up and she wouldn’t, or didn’t return my email from Wednesday until I had to call James again on the following Monday Oct 6 to confirm everything. I have contacted her manager Jay Serrano and got the installation date and time confirmed and the we will look into it as a possible training exercise speech.My salesman James Thompson has been great and has done what he could to help me, but he should not, and would not of had to, had Tatiana done her job, or just let my comment, or suggestion slide, it nope.Regarding installation, Adam, my installer was excellent and all went well. Product was a little thinner than I thought it would be and I was told scratches easily, but let’s see how it holds up, especially since it is not cheap.As an aside, Adam told me that I should not use my corner pole with shelves as the constant tension would cause the bathtub and walls to separate allowing water to get in. It would have been nice to learn this before my installation. When I asked James, he said no problem and that is why I only ordered one corner shelf. I hate getting conflicting information from two individuals at the same company.James also did not tell me that I could not use the bath for at least 24 hours, which is not serious, but something I would tell customers, just so they know.
** Beware anyone considering Bath Fitter, Burnaby BC **After entering into a contract with this company, I attempted to cancel and request the return of my $2,000 deposit. Under BC’s Business Practices and Consumer Protection Act, consumers have the right to cancel within one year if key information is missing from a contract, or within 10 days of receiving a copy of the contract if it was not provided at signing. Both apply in my case. I did not receive a copy of the contract until the day I attempted to cancel!Had I been made aware of Bath Fitter’s refund and cancellation policy at the time of signing, I likely would not have provided a deposit at all. Their failure to disclose this information not only denied me the opportunity to make an informed decision but also directly contravenes consumer protection standards in BC.Despite this, Bath Fitter has refused to return my deposit. The manager of the local branch has never contacted me directly, instead delegating all communication to administrative coordinators, which I find unacceptable given the seriousness of the situation.I have since escalated this to Bath Fitter’s head office and filed a formal complaint with Consumer Protection BC. Additionally, I have raised concerns about the validity of the contract itself, as both signatures on the document appear identical. I also never released my initials or provided permission to use them, yet they appear on the contract.My experience with Bath Fitter has been dismissive, unprofessional and in clear disregard of consumer rights under BC law. I would strongly advise others to exercise caution before signing any agreement with this company.
The lady in the office in Livonia, ( Kim ) was terrific. The consultation with Ron and the workers ( Paul and Hunter ) were really great. The shower they installed and craftsmanship were the best I have ever seen and I have been in construction my whole carer. Thanks again for being so professional, both in the field and office. This is from John Wetherbee..
I had Bath fitter come out to redo our tub/shower combo on 4.14.25. At first everything went well, however it was discovered that during the installation of the tub the worker cracked the back of our toilet. This caused a crack to slowly get worse over time and a day later we come home to find water absolutely gushing from our downstairs ceiling. We go upstairs to the bathroom to discover the issue and the floor is flooded. Bathfitter did come and replace the toilet, however did not offer to mitigate any water damage to the floor or our ceiling. We decided to call them a few days later to tell them that now our bathroom smells musty and the ceiling is stained from water damage. They are having a contractor come to fix it and this will require him to rip out and repair pieces of our ceiling and the carpet in our bathroom closet that was flooded and now smells terrible. It is very disappointing that they did not offer to take care of this and that we had to call them to ask about it. This has caused a huge disruption to our daily lives and now we have to live with the fear that the water got into somewhere we can't see and will grow mold. During all of this they have the nerve to send me an invoice without taking ANY percentage off due to their incompetence and the inconvenience this has caused us and our family. This is deplorable and I will not be paying this invoice until I am satisfied with the water remediation and we reach a mutually agreed upon deduction from the bill.
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