Review Time
We met with the salesman on April 24th, and told him at the time what faucet and manufacture that we wanted for installation even though he kept pushing for another type. We adamantly said we did not want the one that he was pushing. Installation day came, and a white wall was installed with grey marble trim, and soap dish. We order Grey/White Marble not White. When I pointed this out to the man installing he said that he installed the wrong wall. Down came the wall and the faucets. When I saw the faucet - I again said - that is not what we wanted. I was told, it was on our paperwork and it is normally what we use. I asked for the salesmen to call me. No return call. The next day I called the service department to make sure that they would be coming on the following day to install the correct wall and the correct faucet. I was told again - it is what is on the paperwork. Again, I adamantly stated it is not what we wanted, please have the salesperson call me. Saturday came, new installer with the correct color wall, and I again told this installer that it is not the faucet that we wanted. Requested the salesman call me again. Glass doors were left with silicone prints all over and I called to have them come out and try and clean them on Tuesday. On Wednesday another installer came out, extremely nice and cleaned the silicone off the walls and doors. I again stated that this is not the faucet that we wanted. Again - I was told it was on the paperwork. I again requested the sales person to call me. I called the service department a week later, since I heard from no one - the faucet you have installed is what is on the paperwork. I don't know how many times that I can tell everyone that it is not what we wanted, and the salesmen, and his superior would not call me back as many times as I requested a call. At this point I was told the wall would have to come down to change the faucet and I would have to pay the difference, even though we were told that the Delta and Moen were the same prices at consultation. Extremely unhappy that we did not get what we adamantly stated that we wanted, and numerous times at that. The project looks nice, just not the faucet that we wanted. For $8500 you would think they would listen a little better and be more concerned, than to just keep telling me - its whats on the paperwork.
The quality of the product and the installation were great. Installer was very adamant about keeping the work area clean. Installer explained things in great detail and answered all my questions. The salesperson stated that it would be a one day installation. Scheduling department stated no, 1.5 days. Was told that the sales representative didn't know about the permit even after I stated we needed one several times during the consultation. For the price, I am happy with the product, however I would recommend that any timelines the salesperson states be verified BEFORE you make a deposit.
Since August of 2017 I have been very happy with my Bathfitters Bathtub/Shower install. It is very easy to keep clean and maintain. It is always a pleasant experience when one of their employees arrives to take care of any periodical maintenance covered the lifetime warranty. Speaking of that, I was pleased with Curtis Patterson for his Knowledge and Professionalism not to mention being friendly and working neatly. These are qualities you just don't see every day. You can't go wrong with "Bath Fitter"; Clearly, the best choice!
We had two bathrooms remodeled by two different companies. The bath fitters bathroom we at first thought they did a good job. We found out a few days later they didn’t hook up the drain for the tub. We had a mess to clean up in our garage from water damage. Then we were having trouble with our shower curtain rod staying tight. It was a curved shower rod they came three times to fix it. After the 2nd time the repairmen said maybe we would have to get a straight one put in. We were told the same thing on the 3rd repair. So I took the matter in my own hands and was going to repair it myself. When I took down the shower rod and seen what they did I said to myself WOW! I found out why our shower rod would never stay tight. First they didn’t put any 2x4’s behind where the shower rod was anchored to the wall. They put in cheap plastic anchors. Then caulk.around the bracket which did nothing by the way. So I used 4 toggle bolts to secure the bracket to the wall. Also the set screw they used on the rod itself was loose so I tighten them up. Also the over flow piece on the tub was loose. I tighten that up. I would not recommend bath fitters to anyone who’s thinking of remodeling their bathroom.
The whole Bathfitter process from discussion of our requirements with the design consultant, the proposed solution and the installation met and exceeded our expectations.The Bathfitter quotation was the lowest of three but the quality of components was higher than those proposed by the competing quotations, e.g Bathfitter were able to include shower glass screens rather than curtains within the price.The kit was available when promised and our ideal installation date was met.The installation was completed well within the day, all rubbish removed and absolutely no mess left behind.Brilliant! Well done to both Russell and Anthony.
Nice install. But found out it has been slow leaking for more than a year. BAth Fitter Lifetime warranty is just for the tub and enclosure, not the plumbing which was done incorrectly and they say they will not cover the repairs and new dry wall that needs to be replaced. Very disappointed in that the leak did start within their one year warranty period but was not discovered until after that period, so they will not cover cost to repair. A bit disappointed in Bath Fitter of Utah!!! Update: July 11, 2023 - Nick came out from Bath Fitter, he is their main plumber - found that seal between tub and drain had not been installed correctly. He replaced seal and leak appears to be gone, said there was no charge 😄, Said he would check with the powers in charge to see if they would cover the drywall replacement. Thanks Bath Fitter of Utah!
Sales presentation was great, service was not on time, work was done lousy, follow up was even worse. Floor already cracked after three months. Still waiting after three weeks to find out what to do with the issues that the tub and shower is having. Would not and could not recommend Bath Fitters.
Beware of Bath Fitters! Bath Fitters will tell you everything you want to hear but when it comes time for service they are not there for their customers. Per our contract with Bath Fitters the completion date says May 24, 2023. However, the Job did not get competed until June 15, 2023. Bath Fitters would call on the same day they were to show up to let us know they would not be able to come out. This happened at the very least 3 times. They do not care if you must take time off work or adjust your time to meet Bath Fitters. When they did finally come to install the new shower there was no water coming out of the Bathtub faucet or show head. We had to wait around a week (if not longer) before they would come out to fix the problem. Now they have deleted most of my Facebook comment which told the whole nightmare we had to go through. Now I know why I could not find many bad reviews on Bath Fitters. They deleted the ones they don't like. I have complained to other Bath Fitters in other states and with my problems and it seems to me no one cares about Bath Fitters reputation. They all just blew me off. Bath Fitters tells me they are individually franchised and are not interested in helping me. When I have text the regional product manager Dennis Anderson (in Illinois) he stopped replying to my text. Bath Fitters blocked me on Messenger in Facebook also. This new shower was added to my son's home in Warsaw, Illinois (I live in Phoenix, Arizona) and I was coming up for a visit and asked my son about adding a shower to his bathroom and I would pay for it. The regional product manager Dennis Anderson (in Illinois) said my son signed the contract and they will have to deal with him, I told Dennis I was paying for the job and I was not in Warsaw to sign the contract. We wanted the shower added before I got to Illinois. Well, the shower was completed after I left because Bath Fitters broke their contract of May 24, 2023 deadline. This is my opinion but I would be looking for some other company than Bath Fitters to re-do my bathroom. I will never use them at my house in Arizona, which we will be remodeling soon. They don't care about their customers. Bath Fitters do not think their customers time is important. We all need to rally together to get this company out of businesses. I plan on taking Bath Fitters to court for breaking they contract and faulse advertising. Bath Fitters wants me to settle and has offered me 50% off. I will not settle for for that. I know when a customer breaks the contract with bath fitters the want all of their money. So I will not settle.
I highly recommend Bath Fitter to anyone looking for an excellent and affordable bathroom renovation. My original (1984) small bathroom was a real challenge, and Jason, my installer, did a fantastic job He incorporated some of the original tile while creating a clean modern look. The entire job was completed in a day and a half, and I couldn't be happier with the results!
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