Review Time
Order 4736 Avon vanity unit with sink. I was told my items were delivered on 10th Feb according to the delivery photo the courier had left the unit beside the outside door of our building it was not delivered to my flat on the first floor. I was at home all day and no one rang my bell. It seems the package has been stolen.I have phoned and emailed "bathrooms4you" on several occasions but it seems they don't want to know and have made no effort to contact the delivery company. Very bad customer service !I have now lost £85 Should have paid attention to other reviewsI called your company many times spoke to a couple of your staff but no one from your company tried to contact me with a solution at any time either by phone or email. According to the photo proof taken by the delivery company the item was not left outside my front door which is on the first floor but left in a very vulnerable place, the public entrance to our building on the main street. Obviously the package was stolen. Therefore the review I gave of your company is 100% correct. I have taken advice from "Citizens Advice" they have advised me Under the Consumer Rights Act 2015, it is your legal obligation as the retailer to ensure the goods I purchased are successfully delivered to me. By leaving the parcel beside our public entrance without my authorization, you have failed to fulfill this obligation. I will now to taking this matter further to claim back the £85.00 I have lost.
Order 4736 Avon vanity unit with sink. I was told my items were delivered on 10th Feb according to the delivery photo the courier had left the unit beside the outside door of our building it was not delivered to my flat on the first floor. I was at home all day and no one rang my bell. It seems the package has been stolen.I have phoned and emailed "bathrooms4you" on several occasions but it seems they don't want to know and have made no effort to contact the delivery company. Very bad customer service !I have now lost £85 Should have paid attention to other reviewsI called your company many times spoke to a couple of your staff but no one from your company tried to contact me with a solution at any time either by phone or email. According to the photo proof taken by the delivery company the item was not left outside my front door which is on the first floor but left in a very vulnerable place, the public entrance to our building on the main street. Obviously the package was stolen. Therefore the review I gave of your company is 100% correct. I have taken advice from "Citizens Advice" they have advised me Under the Consumer Rights Act 2015, it is your legal obligation as the retailer to ensure the goods I purchased are successfully delivered to me. By leaving the parcel beside our public entrance without my authorization, you have failed to fulfill this obligation. I will now to taking this matter further to claim back the £85.00 I have lost.
I received a vanity basin unit with different design frontals from the image they showed, no advanced notification of the reasoning?. One of the handles has a large pit mark in the casting below the chrome plating, unfortunately, it’s in the middle of the front-facing side! After sending three emails and attempting two live chats, I haven’t received any replies. I suppose this is their level of satisfactory service?
I received a vanity basin unit with different design frontals from the image they showed, no advanced notification of the reasoning?. One of the handles has a large pit mark in the casting below the chrome plating, unfortunately, it’s in the middle of the front-facing side! After sending three emails and attempting two live chats, I haven’t received any replies. I suppose this is their level of satisfactory service?
I'll admit, we ordered before we read the reviews and then got worried... Would our order turn up?Would it be complete and undamaged? Will we get into a war with the nonexistent customer services?We didn't have to worry.Within a day or two we had a text from the courier saying our order was with them and they'd deliver in 3-5 working days.A day or two later they gave us a delivery slot if 7-9 am on Wednesday.Tuesday afternoon three vanity units, complete with sinks turned up, all in perfect condition.Could not be happier!Thank you Bathroom4less, a job well done!
I'll admit, we ordered before we read the reviews and then got worried... Would our order turn up?Would it be complete and undamaged? Will we get into a war with the nonexistent customer services?We didn't have to worry.Within a day or two we had a text from the courier saying our order was with them and they'd deliver in 3-5 working days.A day or two later they gave us a delivery slot if 7-9 am on Wednesday.Tuesday afternoon three vanity units, complete with sinks turned up, all in perfect condition.Could not be happier!Thank you Bathroom4less, a job well done!
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BATHROOM 4 LESS is one stop shop for all your bathroom needs, whether its bathroom furniture, showers, shower enclosures or any type of bathroom accessory, we provide the best solution in the industry.
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