Review Time
pleasant people at reception doesn't help you with the vets bills .. pushed to extortionate limits by the bath veterinary group ... Who are driven by The giant pharmaceuticals... Push for more meds and procedures in order to swell their coffers!!
How is it that independent vets... Do not have the horrendous prices... That this Massive machine.... Rolls on with!!!
The pet health plan..... What a scam .huge prices. . And increases..... I recently paid £31.99. And £22.99... increases for both cats... I paid ONE premium..... I need to change vets in order to afford vet visits etc
And was told an exit fee ..even after only ONE payment . ....Is £60 per cat, 😡
What planet are these people on and how do they justify that!!!
There is no care for the animals..... Ultimately... because they push people to give up.. their animals in droves!!
They should be investigated... They should be fined..... They should be boycotted 😡
pleasant people at reception doesn't help you with the vets bills .. pushed to extortionate limits by the bath veterinary group ... Who are driven by The giant pharmaceuticals... Push for more meds and procedures in order to swell their coffers!!How is it that independent vets... Do not have the horrendous prices... That this Massive machine.... Rolls on with!!!The pet health plan..... What a scam .huge prices. . And increases..... I recently paid £31.99. And £22.99... increases for both cats... I paid ONE premium..... I need to change vets in order to afford vet visits etc And was told an exit fee ..even after only ONE payment . ....Is £60 per cat, 😡 What planet are these people on and how do they justify that!!!There is no care for the animals..... Ultimately... because they push people to give up.. their animals in droves!!They should be investigated... They should be fined..... They should be boycotted 😡
The vets are lovely but the prices are horrendous and customer service is poor. I am still in shock at the thousands of pounds I have spend for less than 48hours of treatment. Have spent more time filling in forms than talking about the welfare of dog. Will be moving my pets as quickly as possible. The practice never used to be like this which is such a shame. I have been lucky that my pets have never needed serious care until now but I shouldn’t have been ignorant of their prices etc. I wish I had shopped around before needing them at short notice as you are completely sucked into quick decisions etc whilst knowing they are charging you through the roof.
Awful money grabbing clinic. The managemet only care about profit and couldn’t give two hoots about the welfare of the animals they treat. Some of the individual vets are excellent, hence 2 stars, however it is luck of the draw whether you get a good one or a negligent one. Their complaints process is absolutely a waste of time and the practice manager, Sarah Dagger is extremely rude, obnoxious and aggressive, I would avoid like the plague and try Kelston Vets or the Bath Veterinary Clinic on Julian Road instead.
I made an appointment to have my 18 year old cat, Milly, put down. Because Milly is very distressed in her cat carrier I asked for an early appointment so that we didn't have to wait. I was offered 9 am, their first appointment, and we were expected and seen immediately. The family and I said goodbye to Milly in the waiting room, then the grandchildren waited there while my son and I went to the consulting room with Milly, to sign the consent form. The vet was friendly and kind. Throughout there was a calm, unhurried atmosphere, for which I was very grateful, and I felt that the Cat Clinic had gone out of its way to accommodate us.Not all vet practices in Bath are as considerate of their customers, so I was extremely glad I'd opted for Bath Cat Clinic. My only thought is that this practice is expensive. It would be marvellous if pensioners, students and people on some benefits could be offered a discount.
Recently attended bath vets for my Dachshund Leo to be seen due to a painful back from there he had a operation by Cate and Ted vet practitioners.I found the hospital to be excellent in every sense of the word I.e cleanliness experience and dedicated caring team which made you feel that your pet is in safe hands at all times excellent communication throughout his treatment and aftercare special thanks to Cate Khursandi for her expertise and going the extra mile for Leo coming in on her day off to operate that continued during his aftercare to the point of discharge can't thank you enough Cate for your commitment and care shown throughout Leo's treatment.
Have always received the best service from start to finish with Station Rd vets. All the staff are exemplary, a real gem in Bath Vets crown. Jacob is so empathic and caring and takes good care of his patients and their family members.All staff inclusive of Reception are warm,friendly, welcoming, show a genuine interest and are exceptional. Thank you all of you.
Our pet insurance company refused to pay for medicine because money grabbing Bath Veterinary Group had applied a mark-up of well over 300%When I called them out on it, they banned me from their Practice and stated they would refuse to treat any animal belonging to me, ever again.An extreme and vicious response.We switched to Kelston Veterinary Group and it has been a breath of fresh air - they are an independent company and have the wellbeing of your pet at heart, rather than ripping people off.Bath Veterinary Group are greedy and only ever gave mediocre care to my pets at best.They have a high turnover of staff because they exploit young vets & don’t pay them well - I had that directly from one such young lady on her last shift. Being struck off happened a while back and I can’t remember the exact date so clicked on this month.I am not surprised in the interim to see masses of other poor reviews and despite some years having passed, the upset to me caused by Bath Veterinary Group still rankles.
Absolutely first class service. After our 11 year old cat had 2 seizures in 24 hours, we both thought the worst. We were referred here by Dave from Natures Vet and felt we owed it to our cat to get the tests required but after seeing him fitting we thought it had to mean permanent damage, or worse.We were given an appointment the next day, and they made sure I had all the information I needed and checked we had insurance. They were a massive help sorting the claim, from getting the form to helping us fill it out. There is a large car park, chilled water in the waiting room, and a separate area for cats and dogs (as well as an enclosed garden to take dogs to)We always managed to get through on the phone quickly and the reception staff were lovely.Federica was fantastic, spending the time talking us through the potential issues, tests required, potential treatment and side effects. We were given so much information but it was explained really well. We didn’t ever feel rushed into making any decisions and she gave us plenty of time to digest everything. We knew that our cat was in the best place possible. He stayed overnight for 2 nights, but was closely monitored and we even got a text the next morning telling us he had a comfortable nights sleep.Laura C was his best mate during his stay which gave us comfort knowing he was being fussed over 😻After all the tests were completed we collected him and he was back to the cat we know and love, not the confused, howling, agitated one from a few days earlier. Albeit with a pretty serious haircut!We were given a very detailed explanation about the Illness, the treatment plan and what to look out for, with a follow up visit next week.It’s amazing what they are able to do, but the quality of care was top notch and we’re so incredibly thankful to everyone there for looking after our cat ♥️
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