Review Time
The company did not inform me that my credit card would be processed internationally (my US debit card was charged in Canada), leading to an unexpected 3% fee from my debit card provider. Additionally, the shipping of the battery appears to be quite slow.
I bought a laptop battery from a seller that offered a two-year warranty. When the battery malfunctioned within that period, I reached out to them. They instructed me to send the faulty battery to a location in BC at my own cost, which I did. However, after I sent it, I never received a replacement, a refund, or any further communication from the company. I tried to file a complaint, but their address was unverified for submitting a formal claim. I also attempted to dispute the charge through my card provider, but the time limit had already expired. From my experience, this business was dishonest, failed to uphold its warranty, and was ultimately unreliable. I find their behavior to be reminiscent of a scam and would strongly advise others to think twice before making a purchase from them.
As a tech enthusiast, I ordered a battery with express shipping. The order process went smoothly, and I received the correct item. However, the battery stopped functioning after just three months. The return process has been frustrating, as I had to wait for their technician to assess if it was under warranty. I've read the warranty carefully, and there are specific terms for batteries that don’t charge. It seems designed to deter returns. My laptop now only works when plugged in, which is unacceptable after just three months. Customer service is non-existent; there's no way to speak with someone directly, only voicemail, which is unresponsive. Email replies are also delayed. The return shipping cost is nearly half the price of the battery, making it unworthwhile. I caution others to read the warranty terms closely, as this company may not deliver as expected.
The service emailed me shortly after I ordered a battery asking for a review, but I hadn't received the product yet. When it finally arrived, it was the wrong battery—a JVC instead of the advertised Panasonic. Rather than dealing with customer service, I modified my camera to fit the incorrect battery, which was frustrating.
I purchased a battery that was supposed to be a replacement for a specific laptop model. Initially, everything seemed fine, but after a few months, its performance declined rapidly. At six months, my laptop indicated that I needed a new battery. I contacted the service and sent the defective battery back under warranty. They sent me a replacement that fits but is not recognized by my laptop, causing various errors. Despite multiple emails explaining the situation, I have not received any response. This new battery is now useless to me.
I bought a laptop battery that came with a two-year warranty. When it failed within that period, I reached out for assistance. They told me to send the defective battery back at my own cost, which I did. After that, I never received a replacement, refund, or any further communication from the company. I tried to file a complaint, but their address couldn't be verified for a formal claim. I also attempted to dispute the charge through my credit card, but the time limit had expired. My experience with this business was unsatisfactory; they did not honor their warranty and were untrustworthy. I would strongly advise others to think twice before making a purchase.
This company seems illegitimate. They list items as in stock, but that isn't the case. They claim orders will be processed within 24 hours, yet that doesn't happen. They also ignore customer inquiries. I advise staying away from this service unless you want to risk your money.
While the service may offer quality products, their customer service is lacking, especially when it comes to resolving shipping issues. I never received my laptop battery, for which I paid $46. I've tried multiple times to reach out via email and phone, but no one answers. I just want my money back!
I live in the area and used to be able to pick up my battery directly, but that option is no longer available. I inquired before placing my order, only to be told they don't offer that service anymore. Instead of paying double for a battery available elsewhere with free shipping, I won't be using their service again.
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We specialize in selling aftermarket batteries for laptop / notebook computers, camcorder, digital cameras and smart phones. Our company, established in 2004, is dedicated to providing fast delivery and exceptional customer service.
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