Review Time
Blue Cross is a good insurance company. Its coverage is very good.
But its customer service and doctor search is horrible especially for its Behavioral.
You spend hours searching for the psychologists and they don't accept your plan. You call the customer service and put a request for a Waiver since your psychologist in your area isn't available because they are all "Out of Network". You call the rep and they say sorry and they couldn't even send me a list of psychologists "In Network". None. Zero in my zipcodes. There is only one in Indiana which is 2 hour drive away.
So you call Blue Cross and the Medical Director denied my request for the second time since I don't have these symptoms.
While I don't have these symptoms mysef, I have to live with four children and still have to deal with my ex that are Narcissistic and Psychopathy that is driving me crazy on top of all other things going on in my life and cannot get help while being stressed out. Even though I have a very good insurance. And I can't switch the Medical Insurance because it is during the year according to my broker.
The CEO of BlueCross must attend to these kinds of problems instead of being busy collecting people's monthly premiums every month sending so many reminder emails and letters in the mail.
This is a horrible, horrible service that must be fixed right away!
Trump was right! 8 out of 10 BlueCross reps' English is Incomprehensible, so difficult to understand what they are saying. For sure, they are not taking calls from US but from Overseas. I am not best in my English skills but they are the worst.
And when I asked for a Supervisor to get assistance, they are so scared to transfer me and rejected 3 times and transferred to a completely different department.
And the other rep also just dropped my call in the middle of waiting on my and never call back.
Lastly, Blue Cross doesn't even have an email address for its members to make any complaints or get my medical needs and problems resolved that are urgent and have to call every single time when I am very busy too and don't have the motivation and emotional strengths to deal with these kinds of non-sense.
Nobody is perfect but this is too much!
Somebody needs to take care of these problems and fix them ASAP!!!
It's not right at all!!!
BCBS IL is one of the worst plans to reach out to as a provider. First of all your automated system to pick up claims cannot understand the information I provide. I’m on the call for about 20-30 just trying to by pass the automated service. When I finally get through the wait is unbearable and reps have no idea about well anything! Unprofessional, unorganized and just a crap system with lack of care
Blue Cross is a good insurance company. Its coverage is very good.But its customer service and doctor search is horrible especially for its Behavioral.You spend hours searching for the psychologists and they don't accept your plan. You call the customer service and put a request for a Waiver since your psychologist in your area isn't available because they are all "Out of Network". You call the rep and they say sorry and they couldn't even send me a list of psychologists "In Network". None. Zero in my zipcodes. There is only one in Indiana which is 2 hour drive away.So you call Blue Cross and the Medical Director denied my request for the second time since I don't have these symptoms.While I don't have these symptoms mysef, I have to live with four children and still have to deal with my ex that are Narcissistic and Psychopathy that is driving me crazy on top of all other things going on in my life and cannot get help while being stressed out. Even though I have a very good insurance. And I can't switch the Medical Insurance because it is during the year according to my broker.The CEO of BlueCross must attend to these kinds of problems instead of being busy collecting people's monthly premiums every month sending so many reminder emails and letters in the mail.This is a horrible, horrible service that must be fixed right away!Trump was right! 8 out of 10 BlueCross reps' English is Incomprehensible, so difficult to understand what they are saying. For sure, they are not taking calls from US but from Overseas. I am not best in my English skills but they are the worst.And when I asked for a Supervisor to get assistance, they are so scared to transfer me and rejected 3 times and transferred to a completely different department.And the other rep also just dropped my call in the middle of waiting on my and never call back.Lastly, Blue Cross doesn't even have an email address for its members to make any complaints or get my medical needs and problems resolved that are urgent and have to call every single time when I am very busy too and don't have the motivation and emotional strengths to deal with these kinds of non-sense.Nobody is perfect but this is too much!Somebody needs to take care of these problems and fix them ASAP!!!It's not right at all!!!
If I could give zero stars, I would. I have had many insurance companies in the past, and this one is the worst by FAR. Their customer service is horrific, they don’t care about their patients. It’s all about making money. They happily take our payment monthly, but when I needed medication that I had been on for well over a decade, they told me I needed to try other medications first. Meanwhile, is the only medication that kept my migraines at bay for the past 12 years. This is one incident of about 4 that we have dealt with. They are awful!!!! Stay as far away as possible! And for some background info, I don’t like to write negative reviews, but this is just disgusting treatment. They should be ashamed of themselves.
I'm a registered nurse and have been trying to get a patient's medication approved. You can't actually talk to a real person. The menu option is terrible. They don't care about the patients. If you don't have the information they want, it will just disconnect. It won't actually help. They give all these different numbers, but they go to the same place every time... a robot. Meanwhile my patient is worsening and needs this medication! It's been over 3 months of trying to get medications approved and denials and appeals. The 'healthcare professional' they have reviewing the cases are incompetent and do not know what they are doing! Do not choose this plan under any circumstances!
I have been trying to get an International vacation wavier on a medication that has been approved by the doctors at BC/BS of IL until 2027. They only allow one month supply and I will be out of the country for 2 months. Which would require me to have a 2 month wavier but this wavier has been denied. So basically, they are deciding without advice from my doctor to remove me from a critical diabetes medication for upwards of 2 months. I was also told there was no opportunity to appealing. I guess they know more than my doctor who has many years experience on what a patient needs to remain healthy.
Their login process to view claims is defective. After jumping through hoops to get registered I was denied. I should "Try later." A day later. Try again. A call to found no answers. Blue Cross Blue Shield is a horrible company.
I would give zero stars if that were possible.I was with Blue Cross Blue Shield of Illinois for several years, and the biggest issue is constant lack of transparency and inconsistent coverage decisions. They do not properly notify members about policy or coverage changes, yet they freely change how claims are processed throughout the year.We were told that immediate care visits had a $20 copay, and for a long time that’s exactly what we were charged. Then, without any notice, BCBS started reprocessing claims differently.In March, my daughter and I visited an immediate care facility that was clearly in-network. We paid the $20 copay. In April, we suddenly received a bill saying the visit was out of network, which was incorrect. I filed an appeal. - First appeal: denied - Second appeal: approved, with an apology and confirmation that the visit would be covered in fullAfter that approval, I heard nothing for months. Then, nearly a year later, we received a statement saying we owed the full amount because nothing was covered. When I called BCBS, they claimed they had no record of the approved appeal, said it was only denied, and even told me they had “no idea” who contacted me previously. Completely unacceptable.Unfortunately, this was not a one-time issue. My wife had multiple immediate care visits at an in-network facility. For the first few visits, she was charged only the $20 copay. Then suddenly, one visit was reclassified as a hospital stay with lab services, and we received a $500 bill. We have been fighting this for over six months, with neither BCBS nor the provider taking responsibility.Customer service is another major problem. Every time you call:- One representative says everything is covered - Another later says, “They were not supposed to tell you that” Even though calls are recorded, BCBS refuses to stand behind what their own representatives say.This insurance causes constant stress, billing surprises, and endless appeals. Instead of focusing on health, you are forced to fight incorrect claims and chase explanations that change every time you call.This is my last month with Blue Cross Blue Shield of Illinois. I will not return, and I strongly caution others to think twice before choosing them.
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