Review Time
Amazing company. Been working with Beams for a few years now and on multiple projects. Very streamlined process and easy to work together with. We did measured house surveys, they did the design, and together we completed successfully at least a few hundred projects in total, lost count :)
Peter
Our experience with the service was very disappointing from beginning to end. The communication from the team was unprofessional, with rudeness from both the designer and building manager, and a lack of attention to detail. They constantly forgot important aspects, and any attempts to communicate were met with sarcasm and ignored messages. We selected a builder, but the crew that arrived was entirely different, which was frustrating. The building manager was unaware of our builder choice, leading to wasted time in a meeting that lasted only a few minutes. Although we were told demolition would start the following week, it actually began three weeks later. Communication with the construction team was virtually nonexistent, forcing us to repeat our preferences despite having discussed everything in detail with the designer, who was pushing unwanted design choices. This made the process incredibly stressful. There were multiple instances where the builders did not adhere to the agreed-upon design, such as tiling areas meant to be painted, which resulted in delays for additional materials and rewiring due to poor planning. They knew we needed the project completed quickly, yet they worked well past their promised timeline, right up until the day before our holiday, adding to our stress. They were supposed to deliver cabinetry at the project's start but forgot, leading to last-minute installation that was incomplete, including missing handles for a push-to-open mechanism we ordered. In an attempt to meet their deadline, they hurried through the job, leaving us with a leaking toilet and no bath plug just before our holiday. Despite the unfinished work, the service pressured us to pay in full, which we did to avoid hassle while away. Upon our return, they were reluctant to finish the remaining tasks. We had hoped for a positive experience from a reputable company, especially after previous scams, but we were left disappointed.
Our experience was extremely disappointing from start to finish. The communication from the team was rude and unprofessional, marked by constant lateness and a lack of care for their work. They frequently forgot important details and had a sarcastic tone, often ignoring our messages. We selected a builder based on our initial meeting, yet the individuals who showed up for the build were entirely different. The building manager was unaware of our builder choice, leading to wasted time in a meeting that lasted only five minutes. We were told demolition would begin the following week, but it didn’t start until three weeks later. There was zero communication with the build team, forcing us to repeat our wishes even after detailed discussions with the designer, who insisted on design choices we didn't want, making the process very stressful. The builders often strayed from the design, leading to significant delays as they had to reorder materials and redo wiring. Despite knowing we needed the job completed urgently, they worked well past their estimated deadline, creating stress right before our holiday. They neglected to deliver cabinetry on time, leaving it incomplete and improperly installed. In their rush to meet the deadline, they left us with a leaking toilet and other unfinished tasks, while pressuring us to pay the full price despite the job not being signed off. Once we paid, they became reluctant to finish the outstanding work. We had hoped for a positive experience from a reputable company, especially after previous scams, but were left thoroughly disappointed.
The representative demonstrated excellent telephone skills and customer service. During our preliminary meeting, her passion for her work was evident, and she truly grasped the project requirements, which is crucial for me as the Project Manager.
The representative approached our conversation with remarkable professionalism, which I believe is essential for quality customer service. She exceeded my expectations and challenged my preconceived notions about her age group. I was pleasantly surprised by our interaction.
Claim your business profile now and gain access to all features and respond to customer reviews.
freddiesflowers.com
e-sofa.co.uk
firehouse-uk.com
shop.bormiolirocco.com
hyperiontiles.co.uk
www.peternyssen.com
plumbisimo.co.uk
snoozysleeps.com
amethystgoddess.com
assuredcomposite.com