Review Time
Great experience with BOA probably one of the best customer service I’ve ever encountered for an online shop. They have sent me a wrong item and I’ve reached out to let them know via email. I’ve received a reply right away from Lucy G who was extremely helpful and sent me the correct order but to another country where I’m temporarily traveling to and accommodated all my needs. Lucy was very polite and attentive, I will order again from this website knowing I’m in good hands !
I sent a message to customer service because I had a question regarding a restock for an article, I received a very clear answer from Lucy the next day.
It was very efficient and nice to have such a quick answer, thank you!
Avoid Because of Alice.
I ordered a dress for an event which arrived damaged (broken zip). I paid for a replacement with next-day delivery to a London address a week before my event — the replacement never arrived.
Because of Alice confirmed I would be refunded, but then declined the refund via Klarna and still took £400 for an item that never arrived. I was left without a dress for my event and am now being completely ignored despite multiple emails and kept my £400
Unacceptable service. I would not recommend this company.
I want to express my gratitude with a 5-star review for the customer service, particularly for the representative who was incredibly pleasant, prompt, and effective in addressing my inquiry during this hectic holiday season. Thank you once more from a satisfied customer!
Disappointing experience with the service. This is my second order, and I needed both medium and large sizes, but I returned them since I was unsure about the fit. I even paid for the return. When I attempted to order a camisole today, my order was canceled because they claimed I returned too many items! Just two tops! How rude! I completely agree with the other reviews. It's a dreadful service. I've never been denied the chance to shop elsewhere. They don't even cover return shipping. I will be uninstalling their app, and be cautious, ladies—if you don’t like your items, you risk being banned!
My experience with this brand was extremely frustrating. I placed my order on November 16 and received it on November 24. I returned the items the next day to an approved drop-off location, but the return has been at the warehouse since December 2, and they haven't collected it. They owe me a refund of €225, and I also paid an extra €20 for insured return shipping. Additionally, the quality was poor; the bodysuit I kept fell apart after the first wear. This is the worst customer service I've ever faced, and I'm now forced to initiate a chargeback due to their lack of cooperation. I strongly advise against purchasing from this brand.
Claim your business profile now and gain access to all features and respond to customer reviews.
kitchenfittingsdirect.com
broridesmotorcycle.com
rinaland.com
anedge.ca
thehappydoghotel.com
nation-fx.com
concordpetfoods.com
mitrua.com
voxya.com
myasp.net