becauseofalice.com

4.5
4.5 Based on 61 reviews

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Average Rating

4.5

/
5

61 Reviews

5 Star
82%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
14%

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Review Time

Very disappointing experience

If I could give no stars, I would. I ordered for next-day delivery for an event, but my order hasn't even left for delivery. I requested a refund for shipping due to the delay and received a dismissive response. The customer service needs improvement, particularly in handling complaints. This experience has dissuaded me from shopping here again.

1
Date of experience: Dec 10, 2025
Excellent support with delivery issue

The representative was fantastic in resolving my parcel issue when it wasn't delivered correctly. Quick responses and very accommodating.

5
Date of experience: Dec 10, 2025
Palmer
Helpful support

The support team was very helpful. I appreciated their assistance.

5
Date of experience: Dec 10, 2025
Inquiry about returns

The representative was polite and helpful regarding my question about the returns policy. I wanted to confirm the 14-day return period, and unfortunately, there is no extension for Christmas purchases. Thanks for your assistance!

5
Date of experience: Dec 09, 2025
Thomasina Bell
Quick response to delivery issue

I had an issue with the delivery company misplacing my parcel. The support team responded quickly and sent a replacement right away. Great communication!

5
Date of experience: Dec 08, 2025
Patience Johnson
Outstanding customer service

The customer service was exceptional. I reached out with an issue that was my fault, and the representative resolved it immediately and went above and beyond. This was my first order after wanting their products for months, and I will definitely buy again and recommend them to everyone. 10/10!

5
Date of experience: Dec 08, 2025
Corina Foster
First order experience

I recently placed my first order and mistakenly added an item I didn’t want. The support team assisted me in canceling it. I plan to place another order with the items I intended to buy. The only downside was that the 10% discount didn’t apply.

5
Date of experience: Dec 08, 2025
Sarah
Easy to reach out to customer service

Easy to reach out to customer service. A prompt response recieved with a very good customer satisfaction outcome. Thank you

5
Date of experience: Dec 05, 2025
Julia
When I tried to register a return…

When I tried to register a return through the return portal of boa it said that I was outside of the return period even though I was sure I was not. I wrote to the support service of boa and Lucy informed me that the return policy had been changed to 14 instead of 30 days, and that of course I could still register my return because I ordered the clothes when it was still 30 days. She didn't only give me this information but also already sent me the return label to make it as easy as it could be for me. Thank you so much Lucy for your really fast reply and help with my problem!

5
Date of experience: Dec 04, 2025
Thao nguyen
Lisa was great ❤️

Lucy was great ❤️

5
Date of experience: Dec 04, 2025

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