becauseofalice.com

4.5
4.5 Based on 61 reviews

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Average Rating

4.5

/
5

61 Reviews

5 Star
82%
4 Star
5%
3 Star
0%
2 Star
0%
1 Star
14%

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Review Time

FraukeZ
Very quick and friendly customerservice…

Very quick and friendly customerservice from Lucy!!! Thx so much.

5
Date of experience: Oct 30, 2025
Lucy is answering very fast

Lucy is answering very fast. She helped me out directly. Hopefully my delivery will be also fast.

5
Date of experience: Oct 30, 2025
Nickie
Lucy did great and fast service for me…

Lucy did great and fast service for me today when i had an issue with an item. Thank you!

5
Date of experience: Oct 30, 2025
Emily
Undelivered parcel

I had an issue with my delivered parcel not being recieved which was really worrying me. I had tried to contact Evri multiple times throughout the course of a week with no success and no replies. I was unable to speak to an advisor over the phone and just got a chatbot instead.Fortunately, I contacted Lucy from Because of Alice who kindly sorted the issue within a couple of days. She was incredibly quick at responding to my emails and so professional and kind throughout this distressing process. She kindly got a further order sent out the same day and sorted the delivery fee too. Thank goodness she was able to help! I cannot thank her enough and was incredibly pleased with her help in the process and for actually sorting the problem and consistently working hard to get it solved. It’s so lovely to speak to a real person throughout too! I cannot wait to receive my BOA dress, thank you Lucy!

5
Date of experience: Oct 29, 2025
Deana
Needed to return

Needed to return. Lucy was super fast and efficient helping me! Love this brand and service was exceptional x

5
Date of experience: Oct 29, 2025
Maddie
Customer service

I recently had an issue with my order, and I was lucky enough to be helped by Lucy from customer service. She was absolutely amazing from start to finish! Lucy responded incredibly quickly, was kind and patient throughout, and resolved my issue immediately without any hassle. It’s rare to come across someone so genuinely helpful and efficient, she really went above and beyond to make sure everything was sorted out perfectly.Thank you, Lucy, for your outstanding service! You’ve definitely set the standard for excellent customer support!

5
Date of experience: Oct 29, 2025
Rebecca Trois
My experience

I had an issue with the courier who never delivered the package. Lucy was very kind and solved my problem. Now I’m waiting to receive my trousers.

4
Date of experience: Oct 28, 2025
Emma
Had a query in relation to stock and…

Had a query in relation to stock and Lucy got back to me very quickly and was very helpful!

5
Date of experience: Oct 27, 2025
Baso Mtimkulu
Thanks so much to Lucy for helping me…

Thanks so much to Lucy for helping me with my refund when my parcel was found to be lost in transit outside of my own control, super helpful, fast and pleasant service delivery

5
Date of experience: Oct 27, 2025
Mihaela Leonte
General inquiries

I had some general questions about an order and Lucy has been super prompt and helpful! Can’t wait to receive my order

5
Date of experience: Oct 27, 2025

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