Review Time
When my order arrived, it was missing a Christmas stocking. I had ordered three to ensure they all matched. The missing item was out of stock by the time my order reached me. I emailed to request a different color that was available, but received no response. Tomorrow marks two weeks since my initial email, and now there are none in stock as my inquiry has been ignored. I am frustrated with the lack of communication and will not have matching stockings or even an option for a refund. I understand there may be shipping concerns, but this was not my mistake, and I would appreciate a reply.
When my order arrived, it was missing a Christmas stocking. I had ordered three for matching purposes. By the time my order reached me, the missing item was out of stock. I emailed to ask for a different color that was available, but I received no reply. Tomorrow will mark two weeks since my initial email, and now that item is also out of stock as my request has been overlooked. I am unhappy with the lack of communication and will not have matching stockings or even an offer for a refund. I understand there may be shipping concerns, but this was not my fault, and I would appreciate a response.
I absolutely love the clothing and its quality. The variety of sizes is great for coordinating siblings. The only downside is the shipping times; we’re in WA and often have to wait a long time for our items. Additionally, preorders are frequently delayed.
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We are a small family business, please share with us how much you love our products! For any enquiries please contact hello@bencerandhazelnut.com
