Review Time
Ordered 10 pairs of underwear and only received 4 pairs. The box was addressed to someone else but had my account details listed. I have yet to receive the other 6 pairs I purchased. No one answers the NZ helpline phone number nor do they respond to emails. I have no idea what to do next!
I have been waiting nearly 7 weeks for my order. Despite giving them all the details, at their request, still nothing. Service is beyond abysmal and Despite sending numerous emails, no answer as to date. So over lack of communication
When ordering their website advised a 7-10 day delay which was ok. I never received tracking information so I followed up after 20 days. Communication was delayed to be told they had requested for my order to be cancelled and offered me a gift card as a refund. More days passed with no communication and my original order arrived out of the blue. I received another email from the Customer Support team telling me my order was delivered. The longest 7 - 10 days, 6 weeks later.
Ordered 3 items of underwear online on 24th November 2021 - still waiting as at 5th February 2022. The head officer does not answer the phone or respond to messages 09 2750000. Resorted to phoning stores for their assistance, not getting very far.
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