Review Time
I have been ordering Bendon bras (and panties) online for nearly 20 years, after I first discovered them at David Jones in Brisbane in the Elle McPherson days. Yes I am Australian. My favorite bras at the moment are Sofia and Yvette, but I have bought many different styles over the years. I prefer an unpadded balconette underwire bra and the Bendon fit is perfect for me. I have tried other brands but end up throwing them away because they sag or lack support and/or push my breasts together. And Bendon bras are so pretty, and strong so very good value compared to other brands I've tried. Also service from Bendon is outstanding; my orders always arrive within days and they have never lost or messed up an order. Nor have I ever received products that have fallen apart. Was astonished to read some of the other reviews! The NZ reviews sound like they are dealing with a completely different company.
I am deeply disappointed with my latest order. Shortly after wearing them, all pairs started fraying, losing elasticity, and falling apart—this is a significant drop in quality from what I've come to expect.I emailed Bendon to express my concerns, hoping for a prompt resolution, but they have not offered any solutions. Their lack of customer care has left me reconsidering my future purchases.I even took the step of posting a review on their website to inform other customers about my experience, but disappointingly, they have not published it. It appears they are actively filtering out negative feedback, which raises questions about their transparency and commitment to customer satisfaction.
I shopped at Te Rapa Bendon outlet, along with my Aunty on 13-04-2024.We were assisted by separate ladies.My assistant was Megan, whom I found to be extremely helpful, as well as being honest, regarding sizing of bras.Meagan also directed me to items that were on sale that I may be interested in, which of course I was.My Aunty was assisted by Shannen, whom she also found to be very helpful and knowledgeable. Both myself and my Aunt had an amazing experience shopping at Te Rapa Bendon, which set us both up for a great day.I would strongly recommend anyone, or everyone to go to this Bendon outlet
Excellent product knowledge and service from my assistant who knew exactly what was required for my body shape. Such was the detail of information given that I was confident that what I was purchasing was exactly what I needed. True to her word the garments purchased have lived up to her recommendations.Thank you S at The Valley, New Plymouth outlet for your exceptional customer service, your the sales person of the year in my opinion
Outstanding customer service in Otaki the staff are a credit to Bendon. In fact, all the Bendon retail stores and staff I've visited have been absolutely amazing. Unfortunately, I cannot say the same as a first-time customer on the Bendon online website - what a shocker - took my money online but my order has disappeared, and Bendon sent me an email that I've left items in my cart - the very items I've already paid for - and the same order that is not showing in my online Bendon account! Mistakes happen, should be easy enough to sort out - but noooo - there is literally no way to speak to a human being for online ordering - as they have NO phone numbers for online customer service or their head office. Essentially without a contact number for online ordering Bendon have created a definitive barrier to customer service, with no way to remedy things in a timely manner when things go wrong,,, such as a technical glitch like the back end of their website ordering system, not talking to the front end. Meaning the customer has paid and is waiting for an order to arrive - and it never does! Nor is there a record of your order online. But if you buy on their website all you can do is email Bendon - you can't actually speak to a human about say a missing order! Seriously! Bendon online doesn't comply with online trading expectations and isn’t aligned with the fantastic customer service in the Bendon retail shops like Otaki, Tawa, Lambton Quay. Hopefully, Bendon takes note of my comments. I spoke with the regional retail manager - who was going to call Auckland head office, but I should have been able to make a quick call to Bendon to sort it out, can’t do that without a phone number. I will review this feedback based on what happens next.
Don’t order from the website. My order took two months to arrive and when it did, half of it was missing. I had to chase for information and send multiple emails to get any response. We are almost at four months since I first ordered and I am yet to receive a reply for my enquiries about where the rest of my order is. Complete joke.
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