Review Time
I have had a bed delivered from benson. It’s been such a bad experience.
The delivery men rang and said they didn’t have tools and couldn’t build it and would just leave the stuff.
Then when I rang benson they said they did have the tools.
They arrived at 3 and said they had bought their own tools and it would take half an hour to build. I told them I needed to leave for an apt at 4. I asked them to finish and close the door but they couldn’t and they would have to leave if I left. Then I’ve had someone from the delivery company BJS call and say they don’t have the tools and they will come back tomorrow. Then they said it will only take another 5 minutes to finish and they will call me back. No one called me back. The delivery men spoke the whole time on the phone - mentioning me they weren’t speaking English so didn’t know what they were saying about me.
At one point one of the men came in and shoved his phone at me and said charge it. They said they were finished and left and the bed was in the middle of the room. I ran out and got them back they moved the bed slightly . Bur the bed is still not flush against the wall and is at an angle. They left loads of rubbish behind. The whole experience was awful. They made me feel really uncomfortable in my own home. I would never use benson again.
We were able to see and try the beds unaccompanied and the staff were there if we needed any advice. Lianne was very helpful and informative when we were ready to order, in fact she was really lovely and friendly. The whole experience was extremely good.
Benson's made mattress choosing great fun. We laid on a computerised mattress. This told us the type of firmness. So choosing was easy. The delivery was trouble free. They called to tell us when they would arrive. Brought in the mattress and laid it down, then they took away the old one. Brilliant....so happy with our slumberland mattress - i feel like I am sleeping in a hotel..
Charlie and Ryan were the best delivery driver and assistant you could ever ask for. They were both professional and excellent in everything they done from erecting the new bed and taking away the old one. Good luck to them in their future careers. Well done Bensons you your company excelled as they usually do. 10 out of 10 every time.
Had a really great experience with Bensons for Beds. The staff were so helpful, didn’t rush me at all, and there was no pressure to buy. Communication was spot on, and the delivery date was exactly as promised. The delivery guys couldn’t have done more—really friendly and careful. All round, just a really good experience.
Azad made our experience an unforgettable one. Not only is he very handsome young man, but also patient, knowledgeable, helpful, communicate on a level with my teenage son and managed to get him to buy a bed and frame. Every question that was hit at him he managed to answer and also demonstrate. I deteste coming to these places but it's the only option if you want to try what you buy instead of the online method which has failed me on so many levels for quality. Azad was not pushy and approached at the right time. He selected many options from cheap to expensive and managed to find a middle ground. When you are in these stores you need to be there the minimum 1 hour and we exceeded this to find the comfort we needed. Only downfall which put me off was the delivery £69 and the 10% discount ends up the price for the delivery. No incentive for the price you pay with a free pillow or something. But nothing is for free these days. It's all incorporated in the price. Very happy with the service. I would recommend Azad. He helped me to digest the delivery otherwise I would have gone somewhere else that would include free delivery. I didn't need the QR code I was going to give him a review in my mind already. When great customer service is given you want to do so without been prompted to do so
The service I got from Bensons for Beds Milton Keynes when I bought my bedding stuff was excellent. The staff are very friendly and ready to help should you require more details about the item you want to buy. To all the staff I say you are professionals and keep up the good work.
Feed back .
Order Number: A7255150.
Have to let you know.
The delivery was conducted absolutely perfectly, the two men were polite, courteous and efficient, perfect gentlemen.
If only all deliveries were like this, it would be wonderful.
Please let them know they were appreciated.
BoB & Diane Wartman.
My son ordered a mattress and was told when Bensons were going to deliver it, he took the day off work and the lorry turned up but no mattress!!! It hadn’t even been put on the lorry! Many people are NOT doing their job!! He now has to wait a further 6 days before it can be delivered, can’t believe they did not even offer a discount - this was entirely their fault!!
We recently purchased a divan bed and mattress for our children’s bedroom and are very satisfied with our choice. The quality of the products is excellent and the attention to detail is evident. This is not our first purchase from the company which demonstrates our trust in them.
We would also like to express our gratitude to Roberto, the store manager, who was incredibly helpful throughout the process. He paid great attention to detail and was very understanding of our needs guiding us patiently in selecting the appropriate products for our children’s room. His support made the experience smooth and reassuring.
Most importantly for us, our daughters are delighted with their new bed and have been sleeping well since we set it up. The comfort of the mattress is truly remarkable. We would happily recommend this company to any parents seeking high-quality products for their children.
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