Review Time
Purchased a set from the bbc good food costing £250. Upon first use, the glass lid shattered whilst cooking. It went everywhere and in the pot with the food and across the kitchen. Luckily no one had been hurt but if a child or pet had been near by then I dread to think what could happen. Emailed customer services who fobbed it off as it could have been banged or had a hairline crack in the lid so they wouldn’t accept returns of the set and refund. Now considering how I don’t want to use the set as it’s really worried me that it could happen again and this time someone will be hurt. I sent a reply well over a week ago stating that their response had been less than satisfactory, I’ve yet to hear back from them. I suspect I will not Be getting a response. Steer clear of these pans and their shoddy customer service. As to their response below, the glass lid did not just ‘break’ it SHATTERED which they do not seem to understand. I wouldn’t dream of even putting it in the oven or yet using the pan again with the lid. I’ve checked my emails and have not had a response to the last email I sent so clearly someone’s telling porkies. I stand by my review of their poor customer service.
Purchased a set from the bbc good food costing £250. Upon first use, the glass lid shattered whilst cooking. It went everywhere and in the pot with the food and across the kitchen. Luckily no one had been hurt but if a child or pet had been near by then I dread to think what could happen. Emailed customer services who fobbed it off as it could have been banged or had a hairline crack in the lid so they wouldn’t accept returns of the set and refund. Now considering how I don’t want to use the set as it’s really worried me that it could happen again and this time someone will be hurt. I sent a reply well over a week ago stating that their response had been less than satisfactory, I’ve yet to hear back from them. I suspect I will not Be getting a response. Steer clear of these pans and their shoddy customer service. As to their response below, the glass lid did not just ‘break’ it SHATTERED which they do not seem to understand. I wouldn’t dream of even putting it in the oven or yet using the pan again with the lid. I’ve checked my emails and have not had a response to the last email I sent so clearly someone’s telling porkies. I stand by my review of their poor customer service.
Very disappointed. Don’t believe in warranty. Purchased the pan on Home Show. Had all set of pans from the same company. I had warranty on product. The warranty is not valid unless there a visible problem with pan!?! Egg stick to it like glued. Problem even to wash it off. Absolutely disgraceful how the warranty is delt with- or scam warranty?. So- as we are happy with our products we more then generous to leave a great feedback. But when things go wrong - and I know is not that often- do not relay on the warranty- it is one big fraud. Wast of money. My Lidl old pan for job better at the moment. And is it worth the price- I thought yes but now I know is a one scam about warranty. So if you want to risk it - be sure you are on your own. Company told me to send the item to them on my cost for examination if I want. So after spending a lot of money on product itself - you just spend more. Have fun. 👋 this is real person review.
Very disappointed. Don’t believe in warranty. Purchased the pan on Home Show. Had all set of pans from the same company. I had warranty on product. The warranty is not valid unless there a visible problem with pan!?! Egg stick to it like glued. Problem even to wash it off. Absolutely disgraceful how the warranty is delt with- or scam warranty?. So- as we are happy with our products we more then generous to leave a great feedback. But when things go wrong - and I know is not that often- do not relay on the warranty- it is one big fraud. Wast of money. My Lidl old pan for job better at the moment. And is it worth the price- I thought yes but now I know is a one scam about warranty. So if you want to risk it - be sure you are on your own. Company told me to send the item to them on my cost for examination if I want. So after spending a lot of money on product itself - you just spend more. Have fun. 👋 this is real person review.
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The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction! See more
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