Review Time
My wife and I purchased a 12pc set from Sam's club in 2017. What sold us was the lifetime warranty. First I want to say they are great pans,don't stick and are easy to clean. We never use metal utensils and hand wash only. Shortly (maybe a year or two) after we bought them we had the small frying pan start to peal. Messaged Berghoff with pictures and they sent us a new pan. Fast forward to spring of 2023. The 11 inch pan started doing the same thing. Again I contacted Berghoff. After several email exchanges my request was denied. They would sell me one at a discount but how does that make it right with a lifetime warranty? I was very frustrated. We just eventually threw it in the trash since is was unusable and bought another :cheep"11 inch to use. Bottom line. Buyer beware. They will not honor their lifetime warranty. Not at all worth the $600 we spent without the warranty......
My wife and I purchased a 12pc set from Sam's club in 2017. What sold us was the lifetime warranty. First I want to say they are great pans,don't stick and are easy to clean. We never use metal utensils and hand wash only. Shortly (maybe a year or two) after we bought them we had the small frying pan start to peal. Messaged Berghoff with pictures and they sent us a new pan. Fast forward to spring of 2023. The 11 inch pan started doing the same thing. Again I contacted Berghoff. After several email exchanges my request was denied. They would sell me one at a discount but how does that make it right with a lifetime warranty? I was very frustrated. We just eventually threw it in the trash since is was unusable and bought another :cheep"11 inch to use. Bottom line. Buyer beware. They will not honor their lifetime warranty. Not at all worth the $600 we spent without the warranty......
** UPDATE: After 2 weeks of them trying very hard to gaslight by flagging the review as not for the correct company, they finally replied after it was apparent they wouldn’t be able to take it down. It’s a clear admission that my review was accurate from the very beginning.They are now trying again by brazenly lying that they replaced my pan last month! You rejected my request for replacement under warranty 9 months ago. Then nothing since. And suddenly out of the blue you replaced my pan last month? LAUGHABLE! YOU DID NOT! Since you clearly care a lot about negative reviews, instead of going through all this effort to cover up, how about you improve the quality of your product, your customer service and most importantly your system?* This is a delayed review.Very disappointed with their products. Certainly would not recommend. We purchased the 28cm non-stick frying pan and a non-stick Chinese wok with lid at the London ExCel exhibition on September 2023. We were duped by their presentation and 5-year warranty as an indicator of quality, and thus justifying the price. The non-stick only lasted 7 months, showing the presentation was a pure stunt. I contacted customer service to get a replacement; we were outright refused. The 5-year warranty is completely non-existent.
** UPDATE: After 2 weeks of them trying very hard to gaslight by flagging the review as not for the correct company, they finally replied after it was apparent they wouldn’t be able to take it down. It’s a clear admission that my review was accurate from the very beginning.They are now trying again by brazenly lying that they replaced my pan last month! You rejected my request for replacement under warranty 9 months ago. Then nothing since. And suddenly out of the blue you replaced my pan last month? LAUGHABLE! YOU DID NOT! Since you clearly care a lot about negative reviews, instead of going through all this effort to cover up, how about you improve the quality of your product, your customer service and most importantly your system?* This is a delayed review.Very disappointed with their products. Certainly would not recommend. We purchased the 28cm non-stick frying pan and a non-stick Chinese wok with lid at the London ExCel exhibition on September 2023. We were duped by their presentation and 5-year warranty as an indicator of quality, and thus justifying the price. The non-stick only lasted 7 months, showing the presentation was a pure stunt. I contacted customer service to get a replacement; we were outright refused. The 5-year warranty is completely non-existent.
The stockpot is great as it really doesn’t need any oils or fats to make a great Red Kidney Bean Curry from scratch!The pot was also placed in the oven with the lid.When I made Kheer - rice pudding it didn’t stick to the bottom of the pan.Washing was brilliant a rinse with a soft cloth works well.You can get rid of the colanders at home as the lid allows you to drain the water- however the handles are all hot so trying to hold the lid on and lift the pan is difficult!The oversight is the iron pot is the handles DO GET VERY hot and so does the handle on the glass lid.
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The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction! See more
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