Review Time
Bought a frying, used it for normal cooking, frying eggs, bacon etc, it became so sticky that nothing came off, when asked for help under the warranty was told to deep clean it, which did nothing. I was then told we had cooked our eggs at a too high a temperature so it was our fault so no replacement or refund.Apparently if it had been a manufactures fault it would have occurred in the first 6 months, then they would have helped..so 5 year warranty not much use.I was told to try 2 deep cleaning methods, both of which I did several times, this made no difference.
Bought a frying, used it for normal cooking, frying eggs, bacon etc, it became so sticky that nothing came off, when asked for help under the warranty was told to deep clean it, which did nothing. I was then told we had cooked our eggs at a too high a temperature so it was our fault so no replacement or refund.Apparently if it had been a manufactures fault it would have occurred in the first 6 months, then they would have helped..so 5 year warranty not much use.I was told to try 2 deep cleaning methods, both of which I did several times, this made no difference.
Had a problem with surface of 28 cm frying pan after approx 2 years, contacted Berghoff as still under warranty. Submitted pictures as requested, then retuned pan for examination, Berghoff agreed it was covered under warranty & replaced. Only slight downside is we paid the second class postage to return the pan for Berghoff to inspect!
Had a problem with surface of 28 cm frying pan after approx 2 years, contacted Berghoff as still under warranty. Submitted pictures as requested, then retuned pan for examination, Berghoff agreed it was covered under warranty & replaced. Only slight downside is we paid the second class postage to return the pan for Berghoff to inspect!
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The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction! See more
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