Review Time
Code Given with Purchase: IDM290325Purchased x 4 BergHOFF items of cookware on 30th March and registered for the warranty. A week later I contacted them as the lid for the wok had tarnished after one use. I emailed them with a photo and was told this was normal and to use CIF which was contrary to the care instructions that came with the cookware. I emailed back expressing my dissatisfaction and was asked to send a photo??? They hadn't even bothered to read the email trail. They are absolutely hopeless. This cookware is extremely expensive and they offer this allegedly fantastic guarantee that 'isn't worth the paper it is written on' so to speak. Maybe their aftercare service could do with living up to their claims. Update - lid was replaced!!
Code Given with Purchase: IDM290325Purchased x 4 BergHOFF items of cookware on 30th March and registered for the warranty. A week later I contacted them as the lid for the wok had tarnished after one use. I emailed them with a photo and was told this was normal and to use CIF which was contrary to the care instructions that came with the cookware. I emailed back expressing my dissatisfaction and was asked to send a photo??? They hadn't even bothered to read the email trail. They are absolutely hopeless. This cookware is extremely expensive and they offer this allegedly fantastic guarantee that 'isn't worth the paper it is written on' so to speak. Maybe their aftercare service could do with living up to their claims. Update - lid was replaced!!
I ordered a glass lid, when it arrived the handle was on the underside with no instructions or explanation on or in the box. I emailed customer services who firstly said they didn't recognise my order number and I must have ordered it from someone else when I had clearly ordered it from them. I was told I would be sent a video on how to assemble the lid but I never was. I managed to search one on the internet and put it together no thanks to them. Poor information and communication.
I ordered a glass lid, when it arrived the handle was on the underside with no instructions or explanation on or in the box. I emailed customer services who firstly said they didn't recognise my order number and I must have ordered it from someone else when I had clearly ordered it from them. I was told I would be sent a video on how to assemble the lid but I never was. I managed to search one on the internet and put it together no thanks to them. Poor information and communication.
Bought my saute pan at Ideal Home 24. Had it one year and very impressed of ease of use and cooking as demonstrated at show. Looking to buy more at the show now on this year. One point though it is quite heavy when full of cooked food and tendency is hold handle closer to panand if you mistakenly place fingers over aluminium part of handle it is very hot!!... Best pan ever - worth the money.
Bought my saute pan at Ideal Home 24. Had it one year and very impressed of ease of use and cooking as demonstrated at show. Looking to buy more at the show now on this year. One point though it is quite heavy when full of cooked food and tendency is hold handle closer to panand if you mistakenly place fingers over aluminium part of handle it is very hot!!... Best pan ever - worth the money.
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The official UK distributors of BergHOFF Eurocast Professional Series Cookware found online at www.berghoffgb.com and at consumer shows and exhibitions nationwide. The BergHOFF Eurocast range of cookware comprises some of the latest technology in lightweight, fat-free, non-stick cookware with detachable handles and oven proof glass lids that is suitable for all hobs including induction! See more
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