Review Time
This company, customer service, verification tool, nothing works.I emailed them minimum of 10 times. I sent the docs I was asked. Yet, they still send me some spam looking emails with a deadline for verification, and every email says it is my last chance to get verified 😂🙃😃.Noone cares about what you send to them, chat does not work. You can't even unsubscribe to their spam emails. Some weird thing going on. Not sure if Ontario Gambling Corporation is aware of these things people are going through. it was ok before, but now seems entirely scetchy.
THIS IS JUST A BIG GAME THIS PROFESSIONAL COMPANY IS PLAYING !NOW AFTER ALL THE INFORMATION I HAVE SENT TO BETWAY NOW THEY ASKING FOR MY BUSINESS ACCOUNT INFO AND I JUST SENT IT ALL JUST TO SEE WHERE WE GOING WITH ALL THIS …. Hi Andre, I understand and we do respect your privacy. The reason for these questions are because we are a regulated company and we have to comply with certain requirements. We have to find out how you source your account and what you do for a living. We completely understand that this is very sensitive and personal information, however we can advise that all information will be kept strictly confidential. Should you have any other questions or queries, please feel free to let me know. Please could you provide a statement for you business account for October 2024. Kind Regards, but SO AGAIN I JUST SENT THEM ALL MY BUSINESS ACCOUNT INFO THEY HAVE BASICALLY EVERYTHING FOR ME AND I HAVENT SEEN ONE PENNY FROM MY 25,475.04 AND THIS IS THE KIND OF COMPANY THAT GETS LICENSE IN ONTARIO ,CANADA TO JUST ROB MINORITY BLIND FOR LITTLE THEY GOT IMAGINE TAKING YOUR HARD EARNING MONEY GAMBLING ON A GAMING SITE LOSE HOW MUCH THOUSANDS AND THEN YOU FINALLY WIN NOW THEY DECIDE TO BLOCKED YOU AND NOT PAY YOU
Still waiting on September 27th withdrawal of 2300$, near impossible to speak to an agent, horrible wait times, terms such as, your issue is being escalated to payment team, to wait 24-48hrs, been told this numerous times over the last few weeks, asked for email updates, have not received any at all, I completed a deposit with no issues, accepted immediately in minutes, not a banking issue. Been very patient, extremely frustrated now. Just would like this resolved asap.
When signing up with Betway, I submitted a proof of ID and proof of Address, both of which were verified. I won some money after meeting the wager requirements of the welcome bonus and submitted a withdrawal. After 5 days I reached out to chat and they mentioned I have to send in proof of address (something that I already sent in and was verified). The representative then told me that he would not be able to confirm receipt of my documents or escalate my issue. I am not sure why I have to re-verify my account when my address was already confirmed. Very disappointed at this process, I just want my funds out. I shouldn't have to reach out to find out that I have to send in more documents. You should reach out to your customers first of all and secondly not re-verify using the same documents. Very disappointed, not sure I want to use Betway again, and others shouldn't either.Molikakimbet
Deposited a pretty large sum of money and I can not withdrawal. Customer service does not exist and is only a bot and I can not reach a live person to talk to. I don't understand how a company can have such a lack of communication and at this point I do not believe I will be receiving my money based on other reviews. If in Canada, do not make an account
Betway is notorious for holding withdraw requests for over 24 hours in hopes the client will become impatient and reverse the withdraw. $50 withdraw via etransfer takes no longer than an hour at the most to complete. The AGCO must put an end to this b ullshit. I'm now into day 2 of my pending withdraw. Dint expect to see the funds well into next week. Steer clear of this euro trash bookie. The stall tactic need to be legally banned as these thieves will hold your funds indefinitely.
Fraudulent Sports bookThey offer you bonuses and promos to join, once you join and deposit money and after a few days they will send you an email saying that they have decided not to follow through with any offerings and all future bonuses will not be available. Then to add, god forbid you win a couple bets they will then restrict your account to maximum $1 bets so that you can’t use their site and your money is now just sitting there. Used Bet365 for years, never had an issue, decided to try Betway cause I see all their adds but that didn’t last more then a few days. Back to Bet365!
Absolutely horrendous experience with this company. I naively assumed this was a professional company but I’m left feeling like a victim of a scam!I had requested a withdrawal of $500 CAD (I originally deposited $700) and it’s since been 15 days since that request. My withdrawal has been withheld indefinitely with next to zero support. They sent me an email asking to verify my address (funny how they ask that after I’ve used their website, deposited funds, and now requested a withdrawal) - I sent proof of address with a utility bill 9 days ago and since then it’s been radio silence. Any time I contact support they just say they can’t provide me with any other information other than it’s with the operations department.At this point I don’t know whether I’ll ever see my $500. I would strongly suggest to read other reviews of Betway and avoid at all cost.*Update*Day 36. After contacting customer service daily I’ve finally received my withdrawal.… day 37. Closed the account… good riddance. Wouldn’t recommend Betway to my worst enemy after what I experienced.
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