Review Time
I have been using the service for a while now for domain registration, basic web hosting, and emails. Occasionally, I require technical support via chat, which has been satisfactory. However, I prefer interacting with a real person, as the chatbot feels impersonal and doesn't clarify my issues. When I do connect with a representative, they are usually very helpful and the wait time is reasonable. I appreciate the assistance I received today.
The representative from the online chat support was very helpful and guided me step by step in creating a second email address, which was not straightforward due to a complicated process that definitely required technical assistance. They explained: - "To find the admin login, go to All Products in the sidebar, then click Admin Login; from there, you can access Domain Settings; after that, click the New button to create a new account; don't forget to set a password for the new email; if you need assistance with the DNS records, I can help with that; I have added the MX, SPF, DKIM, and DMARC records to your DNS settings. Please allow 1–2 hours for propagation, and then you can send and receive emails from both accounts." The platform could simplify the email setup process for users.
Having been a loyal customer for over a decade, I recently decided to move my domain away from the service due to persistent pricing and billing concerns. The primary issue was being charged $119 for a ‘Change of Registrant’ just to update administrative details on a .com.au domain. This is a standard compliance update that many other registrars in Australia allow customers to execute themselves for free, making the $119 charge feel excessive and unwarranted. While the platform is functional and support is available, the business model seems to hinge on charging for basic domain management, which feels outdated compared to modern registrars. After transferring my domain to another Australian registrar, I found that the same tasks are now entirely self-service, and my ongoing expenses are significantly lower than what I was paying. If you prioritize transparency, modern tools, and fair pricing for straightforward domain management, I highly recommend exploring other options before making a commitment. Additional context: I appreciate the response, but I want to clarify that the $119 fee for a ‘change of registrant’ was communicated in an urgent manner via email, which suggested immediate action was necessary for website and email services. It was only after completing the process that I realized transferring the domain first would have allowed another registrar to handle the same eligibility update without this fee. The issue for me lies not just in the lack of disclosure, but in the combination of urgency, limited options presented at the time, and a charge that is no longer typical in the industry.
I encountered difficulties while updating the MX record as part of the mail mitigation process, and the representative was remarkably professional and patient throughout. They guided me through each step and helped ensure everything was functioning properly. I truly value their extensive technical expertise and commitment to customer service. Thank you once more for the assistance!
Pamela provided excellent support. The website is quite confusing and not straightforward when I attempted to increase my email storage. I struggle with navigating the site, and it seems to lack essential information regarding our account.
I had a conversation with a representative who was incredibly professional and knowledgeable, resolving my issue completely after many unsuccessful attempts by others. They truly represent the company well, and I hope they receive the recognition they deserve, as they have successfully retained my business when I was close to giving up and deleting my accounts.
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