Review Time
More than 19 days have gone by, and the company has shown absolutely NO accountability. My parcel (Tracking: BGS) has been stagnant, with both the service providers ignoring every message, email, and escalation. This level of disregard is astounding for businesses that claim to offer 'professional logistics support.' Is this how you treat your customers?
• No updates.
• No responsibility.
• No timeline provided.
• Not even a basic acknowledgment. A delay of nearly 20 days for a GeM order is intolerable and highlights a complete breakdown in your operations and customer support. I am reaching out publicly because your private support options have proven entirely ineffective. I demand a clear response:
– Will my parcel be delivered or not?
– Who is accountable for this significant delay?
– Will there be compensation for the losses incurred? Your service has resulted in wasted time, financial hardship, and unnecessary anxiety — yet you remain silent. This serves as a warning to others: think twice before trusting this service with critical shipments.
More than 19 days have gone by, and the service has displayed ZERO responsibility. My parcel has been stagnant with no updates, and both companies have ignored all messages and escalations. This level of silence is shocking for entities claiming to offer 'professional logistics service.' Is this how you treat your customers? • No updates. • No accountability. • No timeline. • Not even a basic reply. A GeM order delayed for nearly 20 days is unacceptable and highlights a complete failure of operations and customer support. I'm asking publicly because private support channels have been utterly useless. I need direct answers: – Will you deliver the parcel or not? – Who is accountable for this significant delay? – Will you provide compensation for the loss incurred? Your service has wasted time, caused financial loss, and created undue stress — yet you remain silent. Consider this a clear warning: be cautious before trusting this service with important shipments.
This is a fraudulent company. My COD parcel worth 12,325 was lost, and I received no updates for 2 months. After 2 months, they refunded only 1,000. There is no customer support; no one replies to emails, nor do they answer calls. Their support team seems to be inactive 24/7.
I have been trying to reach this service for the last 16 days, and none of my calls have been answered. The only reason I contacted them again was that their representative was persistently reaching out to restart business. Unfortunately, once I agreed, all communication from their side ceased. This has left me feeling very frustrated. Customer support is crucial for any service, but here it appears they only want money while ignoring their customers. I sincerely hope I am not asked for a review in the future, as it is clear that customer care is not their priority. I would not recommend this service to anyone expecting professionalism or timely support.
This is the worst company ever. Four of my parcels have been missing for a month, and they keep giving excuses without providing any solutions. Do not become their customer; otherwise, you will also suffer. They caused me a loss of 55k, and their agents are not supportive, do not answer calls, and impose overweight charges without sharing OTPs. This is a fraudulent company, so avoid them to prevent loss.
We have been using this service for our logistics, and the experience has been extremely disappointing. Most shipments, especially in certain regions, experience indefinite delivery delays. Customers often cannot reach delivery agents, leading to cancellations, rejections, and direct business losses. Despite repeatedly asking for support, our account manager was unresponsive for days, and when he did respond, it was dismissive and unprofessional. We also had over ₹13,000 stuck in their wallet, and when we requested a refund due to poor service, they simply refused, forcing us to 'utilize' the balance instead of returning our money. This approach puts sellers in a difficult position. To be fair, their operations in certain areas were better, but overall, the lack of accountability, delayed deliveries, and refusal to refund wallet balances make this platform unreliable for growing businesses. I am sharing this to inform others before they commit to this service. Reliable logistics is essential for e-commerce, and unfortunately, this service has caused us significant setbacks.
Do not use this service at all; their customer service is worse than other aggregators. They provide a standard response to shipment inquiries for 2 months, no one answers calls, and the assigned manager is ineffective. Save your money; they will mislead you regarding courier choices even though they have partnered with them. Use alternative options if you must, but avoid this service for your small business.
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Big Ship Accastillage vous propose un grand choix d'équipements pour bateaux et marins : nautisme, plaisance, voile.
